Verint ranks as Leader in Opus Research Conversational AI Intelliview Report

In the Opus Research 2023 Conversational AI Intelliview Report and Decision Makers’ Guide to Enterprise Intelligent Assistants, Verint’s® Intelligent Virtual Assistant (IVA)™ solution received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among the other providers evaluated.

The report highlights Verint IVA’s exceptional performance in all four scoring components: state-of-the-art capabilities, integration points and scalability, real-world success, and vision. Download the report to see Opus’s Decision Makers’ Guide in full.

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Intelligent Virtual Assistant Solutions Ranked

The Intelliview Map shows the relative positioning of industry providers based on product completeness and flexibility and strategic potential.

Verint Intelligent Virtual Assistant is ranked as a leader in leveraging LLM’s and GenAI to enhance specialized bots and Open CCaaS.

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2023 Conversational AI Intelliview Report - Final

Verint’s Conversational AI Intelliview Ranking

Verint exceeded criteria, ranking with a check plus in the following categories:

  • Features
  • Integration
  • Success
  • Vision

Increase Self-Service with Verint Containment Bots

The Voice and Digital Containment Bots uses NLU-based AI to efficiently automate conversations with customers across digital and voice channels. With these bots, brands can provide personalized self-service experiences to resolve customer queries without the need for a human agent.

Learn more about the Containment Bot