Cierre la brecha de capacidad de compromiso con One Workforce

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

Cada interacción con el cliente es un reflejo directo de su organización y empresa. Por lo tanto, asegurar que cada interacción sea de la más alta calidad y consistencia es esencial para el éxito.

Verint Quality Monitoring Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a Total Quality and Compliance program across all work performed by human and bots.

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

¿Qué pasaría si pudiera predecir qué candidatos serían exitosos y contratarlos rápidamente? Verint Intelligent Interviewing impulsa la selección automatizada de candidatos para acelerar el proceso de contratación. Sin embargo, un enfoque de One Workforce va más allá del objetivo tradicional de la gestión de la fuerza laboral de tener a las personas adecuadas en el lugar adecuado en el momento adecuado. Te da la capacidad de tener a las personas adecuadas con las características adecuadas disponibles en el momento y lugar adecuados.

Verint Da Vinci AI y Analytics activan conocimientos y automatizan experiencias en toda su empresa. Verint Da Vinci convierte la IA de la plataforma Verint en información y acciones.

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.