Why Verint Channels & Desktop?
El mismo puesto de trabajo para todos los canales de voz y digitales
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Unified Agent Desktop
Unify customer interactions across telephony and digital channels in a single agent workspace for better flexibility, agility, and agent capacity.
- Simplify customer engagement across all channels with a single agent experience and omnichannel workflows.
- Orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility.
- A unified view of customer interactions helps agents provide more consistent and accurate responses.
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Canales de Atención Digital
Support seamless customer experiences across digital channels, such as Facebook Messenger, WhatsApp, X Direct Messages (formerly Twitter DM), email and live chat.
- Enhance customer loyalty by delivering personalized customer experiences on your customers channels of choice.
- Aproveche el poder de la IA para automatizar la experiencia del cliente a través de canales digitales, mejorando la satisfacción del cliente y reduciendo los costes de soporte.
- AI-powered routing works across digital channels to ensure customers reach the right resource at the right time for improved first contact resolution.
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Canal de Voz de Verint
Tenga total libertad de elección sobre su telefonía mientras utiliza las capacidades de la Plataforma Abierta de Verint para ofrecer resultados comerciales impulsados por la IA, ahora mismo.
- Flexibilidad total para mantener su propio ACD, traer un nuevo ACD o usar nuestro canal de voz nativo de Verint.
- Verint IVA Voice permite el autoservicio impulsado por la IA a través de la telefonía y los canales habilitados para la voz, aumentando la contención en al menos un 20%.
- Añada el poder de Verint Callback a su canal de voz para gestionar picos en el volumen de llamadas, reducir las tasas de abandono y mejorar la experiencia del agente y del cliente.
Discover How AI is Changing Self-Service
Entregue resultados empresariales con IA a través de los canales de voz y digitales
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Verint Intelligent Virtual Assistant
Ofrezca experiencias de autoservicio personalizadas a través de sus canales de voz o digitales para reducir eficazmente la carga de trabajo de los agentes y contener así las consultas de los clientes, mejorando continuamente la eficacia gracias a la IA.
- Saque partido de la potencia de Verint IVA con modelos de comprensión del lenguaje natural (NLU) preintegrados y específicos por industria para gestionar las consultas habituales de los clientes.
- There’s no need to rip and replace, you can modernize your legacy IVR with Verint IVA Voice without disruption.
- Increase self-service team capacity by automating the manual workflows that are usually required to build, manage and refine conversational flows.
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Verint Agent Copilot Bots
Automate manual micro-workflows and double your contact center agent capacity with Verint Agent Copilot Bots. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for information, we’ve got a bot for that.
- Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work.
- Smart Transfer Bot routes interactions with full context, reducing each assisted service call by about 30 seconds and can increase agent capacity by 10%.
- Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Verint Knowledge Management
Our market-leading knowledge management provides a single source of truth for your agents and intelligent virtual assistants for stronger AI outcomes.
- Use Verint Knowledge Management with any agent desktop environment to provide agents with the contextual knowledge they need through AI-powered search to increase agent capacity.
- Improve IVA containment rates with an accurate, single source of truth that can be used to source conversational answers and increase IVA intelligence.
- Use AI-powered search to ensure agents have the right information at the right time to deliver the best possible service.
Parte de la Plataforma Abierta de Verint
Start Now and See Value Quickly with Verint Channels & Desktop
Logre resultados empresariales con IA, ya mismo
Información sobre la Automatización del CX
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Preguntas Frecuentes sobre la atención digital
Digital engagement is the method of interacting with customers over digital channels, such as email, private messaging, and live chat to build relationships, power digital customer service, and drive customer loyalty.
Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to messaging apps, email to social media, customers have the same expectations of an effortless experience regardless of channel.
Organizations need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.
Digital engagement channels include your brand’s website, online community, social media channels, private messaging apps, email, and live chat channels.
El compromiso del cliente comienza aquí.
Descubra cómo las soluciones de Verint están generando resultados empresariales significativos en diversas industrias. Contacte a un representante de Verint hoy mismo.
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