Verint Open Platform
Aproveche una plataforma abierta con datos e inteligencia artificial como eje central para aumentar la automatización de CX y ofrecer resultados empresariales con IA ya mismo.
Verint Open Platform refuerza la automatización de CX
Verint ofrece resultados empresariales con IA.
Resultados empresariales con IA de los clientes de Verint
- $10M ahorrados
Un banco gestionó 10 millones de interacciones (80 % de tasa de contención) a través del autoservicio impulsado por la IA con Verint IVA.
- $3M más en ventas
Una empresa de servicios de salud utilizó el Exact Transcription Bot para lograr un 90 % de precisión en la transcripción, lo que conllevó un aumento de $3M en las ventas.
- +39 puntos en NPS
Una sociedad de crédito hipotecario aumentó su NPS de +3 a +39 gracias al asesoramiento en tiempo real de los agentes con Verint Coaching Bot.
What our customers think of the Verint Platform
Wayfair
“This is differentiator for us, with Verint being such an open platform, it helps us move the business fast and forward.”
Prasanna Chand, Global Service Analytics and Third-Party Technology Enablement, Wayfair
Louisiana Blue
“The beauty of the Verint platform, it’s doing it for you. It doesn’t matter if I have 20,000 interactions or 20 million interactions. The platform scales beautifully, and it lets me do it from whichever layer I want to.”
Mattias Liljeberg, Manager, IT Telecom Team, Louisiana BCBS
Qualfon
“The Verint openness… has allowed us, within the BPO world of different clients, to deliver whichever type of account that our client has.”
Eric Bigelow, and I’m the Workforce and Systems Manager, Qualfon
SugarCRM
“When I think of Verint, I think of the flexibility of the platform… You can make it exactly what you need to be successful with your business and successfully serve your customers.”
Alex Nassi, Digital CX Operations Director, SugarCRM
Guía Avanzada para Compradores de Centros de Contacto de ISG Research™
La tecnología de los centros de contacto ha evolucionado para responder mejor a las necesidades crecientes del cliente de hoy. Las marcas líderes utilizan los datos y la IA como base para ofrecer una experiencia superior al cliente y reducir los costes.
Para entender mejor las competencias críticas necesarias en el centro de contacto y ver por qué Verint fue nombrada líder en el mercado, lea ahora la Guía Avanzada para Compradores de Centros de Contacto de ISG Research ™
Lea el informe
La necesidad crítica de una plataforma abierta
Transforme su centro de contacto en una operativa basada en datos
Innovaciones en centros de contacto según las necesite.
Reconocido como el mejor en su categoría por sus propios competidores
CX más allá del centro de contacto
Preguntas frecuentes sobre Verint Open Platform
Traditional solutions often feel fragmented and reactive. This customer engagement platform unifies key functions—customer data, analytics, and workforce optimization—into one responsive ecosystem. Teams no longer juggle multiple tools but instead leverage integrated AI insights to anticipate customer needs. The approach transforms service from a chore into a proactive, engaging experience.
Automation here feels intelligent, not mechanical. Advanced AI learns with each interaction, refining responses and anticipating inquiries. Routine tasks shift to Verint Intelligent Virtual Assistant, while human agents devote energy to complex, emotionally nuanced issues. Customers benefit from quicker resolutions and more empathetic service.
Today’s customers hop between channels, and this solution keeps up effortlessly. Every voice call, chat, email, SMS, or social message funnels into one streamlined view. AI-driven routing ensures the right resource tackles each issue, while real-time analytics highlight areas for improvement. It’s a unified, channel-agnostic approach that eliminates disconnects.
Engaged employees mean happier customers. This platform optimizes staffing, helping managers align the right skill sets with incoming demand. Transparent metrics, tailored coaching, and timely feedback help agents feel supported and valued. As a result, service quality rises and employee satisfaction climbs.
There’s no need to rip and replace. Open APIs and pre-built connectors ensure seamless integration with current systems. Your existing CRM, communication tools, and analytics can easily sync, avoiding major operational shifts. The outcome: a more powerful, cohesive ecosystem that preserves past investments and accelerates value.
It supports phone, chat, email, SMS, social media, and more. Interactions flow together for a consistent customer narrative, no matter the medium. Agents gain a unified perspective, preventing message repetition or confusion. Customers feel understood and respected, regardless of where they reach out.
Intelligence is woven right in. AI-powered chatbots can streamline routine tasks, while predictive analytics and automated workflows improve accuracy and speed. Freed from repetitive duties, agents can focus on empathetic, value-added conversations. The result is smoother operations, happier customers, and more human interactions overall.
Absolutely, and it does so elegantly. The platform forecasts demand, automates scheduling, and monitors real-time adherence. Managers stay agile, aligning staffing with fluctuating needs, and agents enjoy balanced workloads and fair shifts. Everyone’s productivity and satisfaction levels rise, translating into better customer experiences.
Many sectors thrive—financial services, healthcare, retail, and telecom all see gains. Banks deliver tailored guidance, healthcare providers streamline patient inquiries, and retailers ensure consistent omnichannel shopping journeys. Verint solutions can adapt to unique industry needs, strengthening customer trust and loyalty. Wherever personalized engagement matters, it makes a substantial difference.
