We Are the CX Automation Company

Each of our bots automates a single human function to augment agents, managers, and other roles across the organization.

Created in Verint Da Vinci using a variety of AI models, our bots are trained in our data hub and then embedded in business workflows, putting AI at the fingertips of the customer engagement workforce.

Over time, the bots become more accurate and effective using machine learning and customer engagement-specific data in the hub.

With our flexible, modular, and open approach to CX automation, Verint helps more than 80% of the Fortune 100 run, change, and adapt their operational workflows without the disruption of all-or-nothing “rip and replace” solutions—so they can apply CX automation where they need it most and realize significant ROI in weeks, not years.

Every time a customer interacts with your brand, that interaction generates data about the interaction itself, the experience you delivered, and your workforce. This behavioral data is locked up in many silos, where it’s hard to access or use for deriving critical business insights.

Verint Open Platform connects data silos into a unified data hub that can be easily accessed. You can leverage it to empower agents, managers, and executives with insights.

With Verint solutions for CX automation, you can turn your contact center into a highly efficient, data-driven operation.