CCMA Breakfast Briefing

25 April 2024

Join us for a Breakfast Briefing in Dublin at the prestigious Fitzwilliam Hotel on April 25th 09:00-12:00.

Our session Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow promises to be an engaging exploration of cutting-edge strategies and solutions in customer experience. Discover how seamless automation can transform your CX landscape!

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Guest Speaker Aviva

We are delighted to announce our customer speaker: Tristan Harper, Principal Data Scientist Generative AI at Aviva.

With over 16 years dedicated to Aviva and an impressive 20-year tenure within the insurance industry, Tristan brings a wealth of expertise that promises to be an excited session.

Tristan will

  • Share insights into Aviva’s journey with Verint Speech Analytics
  • Offer valuable perspectives on how this innovative technology is revolutionising customer experiences.
  • Provide firsthand knowledge as a seasoned professional leveraging AI and CX automation to elevate your contact centre strategies.

Agenda

09:00  – 09:30 Registration and networking
9.30 – 9.35 Welcome
9.35 – 10.00 Keynote with Dave Singer GVP, Go-to-Market Strategy at Verint
10.00 – 10.20 Case Study with Tristan Harper FIA Principal Data Scientist (Generative AI) at Aviva
10.20 – 10.40 Panel Discussion
10.40 – 11.00 Demo
11:00 – 11:45 Roundtables Sessions
11:45 – 12:00 Closing Remarks

Location

The Fitzwilliam Hotel Dublin
St. Stephen’s Green, Dublin
D02 HE18
Website

Speakers

  • David Singer

    GVP, Go-to-Market Strategy, Verint

  • Alan Gates

    EMEA Senior Solutions Consultant, Verint

  • Tristan Harper

    Principal Data Scientist Generative AI, Aviva

  • Steve Roberts

    Director Ireland, Verint