The CX Automation Forum
25th September 09:30 – 12:30
Join Verint, in partnership with CCMA Ireland, for an enlightening morning at our first-ever CX Automation Forum on 25th September.
Verint is at the forefront of AI-driven innovation, offering an open platform that empowers you to integrate AI capabilities swiftly and seamlessly. Expand your toolkit at the pace that suits your enterprise’s needs, guided by your strategic objectives.
- Engage
Dive into a world of exclusive insights as industry experts and seasoned practitioners share their groundbreaking thoughts and ideas.
- Learn
Discover how Verint’s cutting-edge AI and data analytics are revolutionising CX automation, turning what was once a distant dream into today’s reality.
- Connect
Absorb invaluable wisdom from the foremost authorities in customer and employee engagement, as well as firsthand experiences from Verint’s esteemed customers.
Speakers
Steve Roberts
Director Ireland at VerintAlan Gates
Solutions Consultant at VerintAlan Gates is an EMEA Senior Solutions Consultant specialising in Verint’s agent productivity tools including Engagement Channels, Self-Service, Automation, Knowledge Management and Customer Experience. Alan has responsibility for supporting the wider Verint business across EMEA and advising customers how they can optimise their customer service with the Verint platform.
Alan has over 25 years of experience within the Contact Centre and Customer Engagement industry. He joined Verint over 10 years ago, and prior to that led solution consultancy teams for Kana focusing on Digital Channels and Knowledge Management.
Chris Rainsforth
Director of Learning & Innovation at the ForumChris is an award-winning Contact Centre professional with 25+ years of industry experience, holding leadership roles in Operations, Planning, Training and Quality. He worked for a number of years at npower where his last role was Head of Operational Insight – utilising quality, interaction analytics and customer feedback data to drive an improved customer experience. As Director of Learning & Innovation, Chris continues to develop further the Best Practice programmes and Learning and Development offerings at the Forum, as well as supporting its members.
Johanna Callaghan
Functional Head, Member Servicing at VitalityMahadevan Krishnan
Head of Resource Planning at Vitality
Agenda
9.00 – 9.30 Registration and networking
9.30 – 9.35 Welcome
9.35 – 10.00 Keynote with Alan Gates, Verint
10.00 – 11.00 Workshop Roundtables with Chris Rainsforth, The Forum
11.00 – 11.30 Networking Coffee Break
11.30 – 11.55 Customer Speaker Session with Vitality
11.55 – 12.20 Panel Discussion
12.20 – 12.30 Closing Remarks
Location
Clayton Hotel Leopardstown
Sandyford Business District
Central Park
Dublin 18 D18 K2PI Ireland
Registration
Thank You
Thank you for registering. Please keep an eye on your inbox for your confirmation email and pre-event updates. We look forward to welcoming you on the 25th of September.