Digital Transformation: Achieving 90% Online Services by 2030

April 30th 10:00-15:30

Local governments face numerous challenges in their journey towards digital transformation. From integrating new technologies to ensuring accessibility and efficiency, the path can be complex. To help navigate these challenges and provide immediate solutions, we invite you to our event, Digital Transformation: Achieving 90% Online Services by 2030.

Why Attend?

  • Immediate Solutions: Discover practical strategies to overcome current digital transformation hurdles.
  • Future Planning: Learn how to set and achieve long-term digital goals.
  • Network with Peers: Connect with fellow local government leaders to share experiences and solutions.
  • Expert Insights: Gain valuable knowledge from industry experts on overcoming digital transformation challenges.
  • Interactive Sessions: Engage in discussions on key topics such as geospatial integration, market testing, and KPIs.

 

Register Now

Hosts

Speakers

  • Dara Kiernan

    KPI Consulting Ireland - Best-Selling Author (“Freefall”) & Independent Contact Centre & Leadership Consultant

  • Joe Bourke

    IT Solutions - Managing Director

  • Jean Inglis

    The City of Edinburgh Council - Operations Manager, Customer and Digital Services

  • Karin Hill

    The City of Edinburgh Council - Programme Manager, Customer and Digital Services

  • Ian Robson

    Verint - Local Government Lead

  • David Moody

    Verint - Global GM Citizen Engagement

Agenda

10:00 – 10:30 [30 Mins] | Registration and Refreshments

Start your day with a warm welcome and a chance to network over coffee and light snacks.

10:30 – 10:45 [15 Mins] | Welcome and Opening Remarks (Speaker: Dara Kiernan)  

A chance for us to introduce today’s speakers and run through the agenda.

10:45 – 11:15 [30 Mins] | Local vs Global Market Trends and Challenges (Speakers: Joe Bourke and David Moody)

This session will delve into the current local Irish market trends vs global trends and the challenges faced by councils in adopting digital solutions. We will explore the common pitfalls and how to overcome.

11:15 – 11:35 [20 Mins] | Strategies for Effective Digital Transformation (Speakers: Ian Robson and David Moody)

This session will delve into the key strategies necessary for successful digital transformation in local government. Our speakers will cover:

  1. Journey not Destination:  The six Epochs of Digital Transformation
  2. Realistic Timelines: Learn how to set achievable timelines for your digital projects, ensuring steady progress and timely completion.
  3. Budget Considerations: Understand how to plan and allocate budgets effectively to support your digital initiatives without overspending.

11:35 – 11:50 [15 Mins] | Coffee Break

11:50 – 12:10 [20 Mins] | Roundtable Discussions Part One

Engage in focused group discussions on your table, in respect of key digital transformation topics, sharing insights and solutions with peers.

12:10 – 12:30 [20 Mins] | Roundtable Feedback and Panel Discussion (Dara Kiernan, Joe Bourke, Ian Robson and David Moody)

A dedicated session for our guests to share feedback from the roundtable session and engage with the morning’s speakers and ask any questions they may have.

12:30 – 13:15 [45 Mins] | Lunch Break

Enjoy a catered lunch and continue networking with peers. This break provides a relaxed environment to discuss the morning sessions and build relationships with other attendees.

13:15 – 14:15 [1 Hour] | Power Hour

Four engaging quick-fire sessions to re-energise you after lunch

  • 15mins: Out of Hours Services (Speaker: Dara Kiernan)

Discussion on outsourcing out of hours services and the associated costs. Exploring alternatives like Bots, Portals, and automation to reduce costs.

  • 15mins: Effective Geo Location (Speaker: Jon Elwood)

This session will emphasise the critical role of geospatial and map integration in digital transformation projects and showcase the solutions available to address these needs.

  • 15mins: 2024 Market Testing Approach by Local Councils in Ireland (Speaker: Joe Bourke)

Insights from the experience, key factors influencing subsequent actions, and opportunities for improved outcomes.

  • 15mins: Measuring Success – The Critical Role of KPIs (Speaker: David Moody)

Understand the importance of Key Performance Indicators (KPIs) in measuring the success of digital transformation projects. This session will cover how to set, track, and analyse KPIs to ensure project goals are met.

14:15 – 14:30 [15 Mins] | Coffee Break

14:30– 14:45 [15 Mins] | Roundtable Discussions Part Two

Engage in the second round of focused group discussions on your table, in respect of the key digital transformation topics, sharing insights and solutions with peers.

14:45 – 15:05 [20 Mins] | Success Story from The City of Edinburgh Council (Speakers: Jean Inglis and Karin Hill)

15:05 – 15:20 [15 Mins] | Panel Discussion

A final dedicated session for our guests to engage with the afternoon’s speakers and ask any questions they may have.

15:20 – 15:30 [10 Mins] | Closing Remarks (Speaker: Dara Kiernan)

Wrap-up session where we will recap the key insights from today’s event and express our gratitude to our guest speakers and audience for their participation.

15:30  | Ask us Anything

KPI Consulting, IT Solutions and Verint will have some areas open at the back of the room to ask any remaining questions you may have.