Verint Inspire Awards 2024

Best Augmented Workforce

For companies showcasing the best of an augmented workforce where bots or automation and humans work seamlessly to deliver excellent CX and customer journeys, whilst enhancing the agent experience.

This can also include creative operational setups to overcome peaks in work, working with BPOs for example.

Winners:

• Tryg (Platinum)
• Capita Regulated Services (Gold)
• Securex (Silver)
• Capita Experience (Silver)

Innovating with AI & Analytics

Recognising the organisations who analyse, learn and innovate based on their customers’ experiences with the help of Verint Analytics and AI.

Winners:

• Sky Italia (Platinum)
• Groupe Orange (Gold)
• BankDhofar (Silver)

CX Automation Champion

Recognising the innovative use of Verint CX Automation to deliver AI Business Outcomes using Verint solutions and bots, providing clear results against business metrics and elevating CX while lowering costs.

Winners

• Florius (Platinum)
• Novuna (Gold)
• Securitas Direct (Silver)

Supercharged Self-Service

For organisations using innovative approaches to empower customers to self-serve – this could include use of solutions like Verint Community, customer-facing automation/bots, Knowledge Management, and more. If you’re using Verint solutions to deliver innovative self-service in any way, this is the category for you.

Winners:

• ASDA Mobile (Platinum)
• Cancer Research UK (Gold)
• Hg (Silver)

Driving Digital First Engagement

For creating customer journeys with a connected experience across your consumers’ digital and social channels of choice to create differentiated experiences at scale that drive customer loyalty.

Winners:

• Manchester City Council (Platinum)
• Trainline (Gold)
• Qatar Airways (Silver)

Excellence in Back Office

For demonstrating significant improvements in Back Office operations which have led to efficiencies and enhancements that positively impact operational performance and the overall customer experience.

Winners:

• Confidential Candidate (Platinum)
• Legal & General (Gold)
• Enedis (Silver)

Excellence in Regulatory Compliance

To recognise the companies going far beyond “good enough” and cementing compliance and collaboration at the heart of their everyday actions and behaviours with a futureproof compliance strategy.

Winners:

• First National Bank (Platinum)
• AXA UK (Gold)
• AVIVA (Silver)

Engaged Customer of the Year

This award will be given to the most engaged customer who has demonstrated a strong implementation of Verint Solutions, engagement with Verint and other customers, and shares their story as an active Verint Elevate member.

Winners:

• Capitec Bank (Platinum)
• Vitality (Gold)
• Equiniti (Silver)
• Legal & General (Silver)