The Power of CX Automation
Date: Thursday, June 27, 2024
Time: 12:30 – 4:45pm (THA)
Venue: Hyatt Regency Bangkok Sukhumvit, 1 Sukhumvit Soi 13 Road, Klongtoey Nua, Wattana Bangkok 10110, Thailand
About
As contact center, CX and IT professionals, we all understand the constant challenge of delivering exceptional customer service while striving for improved operational efficiencies and best-in-class employee engagement. All of this in a rapidly changing environment where AI offers a new era of possibilities but in a landscape littered with hazards and dangers.
Please join us for an afternoon of insights and ideas as we examine the rapid expansion of the customer engagement sector in Thailand and demonstrate how Verint is solving these challenges and driving this growth with our AI-powered CX Automation platform.
As well as local and regional subject matter experts from Verint, we will also be joined by Krishna Baidya, Senior Director at Frost & Sullivan, who will share his observations together with the latest industry research.
To find out more, explore the agenda and Registration Closed for this must-attend event. Whether your interest Leaving the equation unbalanced can result in higher staff turnover, increased unplanned absence and ultimately, poor experiences for your customers.
Registration ClosedAgenda
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Thursday, June 27, 2024
12:30 – 2:00pm | Lunch and Registration
2:00 – 2:15pm | Welcome address & Opening – Verint 4.0, The CX Automation Company
Speaker: Manish Shah, VP South East Asia, Verint
2:15 – 2:50pm | The CX Automation Landscape and Industry Evolution in Thailand
Speaker: Krishna Baidya, Senior Director and Research Analyst, Frost & Sullivan
2:50 – 3:00pm | Platform introduction & Teams of specialised AI Bots
Speaker: Jean-Marc Provost, Director – AI CX Automation, Verint
3:00 – 3.30pm | Getting Voice and Digital Containment Right with Verint AI platform
Speakers: Jean-Marc Provost, Director – AI CX Automation, Verint &
Charinee Rosjana, Business Analyst, Verint
3:30 – 4.00pm | Coffee break
4:00 – 4.40pm | Deliver smarter, faster customer engagement with Verint AI-powered Bots
Speakers: Prashant Pandey, Director – Customer Analytics, Verint &
Thanwa Aphiphuchayanon, Thailand Presales Manager, Verint
4:40 – 4:55pm | Bringing it all together
Speaker: Suwasitt Samonawong, Thailand Country Manager, Verint
Thursday, June 27, 2024
12:30 – 2:00pm | Lunch and Registration
2:00 – 2:15pm | Welcome address & Opening – Verint 4.0, The CX Automation Company
Speaker: Manish Shah, VP South East Asia, Verint
2:15 – 2:50pm | The CX Automation Landscape and Industry Evolution in Thailand
Speaker: Krishna Baidya, Senior Director and Research Analyst, Frost & Sullivan
2:50 – 3:00pm | Platform introduction & Teams of specialised AI Bots
Speaker: Jean-Marc Provost, Director – AI CX Automation, Verint
3:00 – 3.30pm | Getting Voice and Digital Containment Right with Verint AI platform
Speakers: Jean-Marc Provost, Director – AI CX Automation, Verint &
Charinee Rosjana, Business Analyst, Verint
3:30 – 4.00pm | Coffee break
4:00 – 4.40pm | Deliver smarter, faster customer engagement with Verint AI-powered Bots
Speakers: Prashant Pandey, Director – Customer Analytics, Verint &
Thanwa Aphiphuchayanon, Thailand Presales Manager, Verint
4:40 – 4:55pm | Bringing it all together
Speaker: Suwasitt Samonawong, Thailand Country Manager, Verint
Speakers
Krishna Baidya
Senior Director and Research Analyst, Frost & SullivanManish Shah
VP - South East Asia, VerintPrashant Pandey
Director – Customer Analytics, SE AsiaJean-Marc Provost
Director - Digital Business, VerintCharinee Rosjana
Business Analyst, VerintThanwa Aphiphuchayanon
Thailand Presales Manager, VerintSuwasitt Samonawong
Thailand Country Manager, Verint