Manish Shah is a highly regarded and respected senior business leader in the Asia Pacific region with experience of more than 30 years of business technology, customer engagement and customer experience management. Since joining Verint almost 20 years ago as the first employee in the APAC region, under his leadership, Verint has achieved significant market share and became absoluate leader in providing AI and Automation driven Cloud Customer Engagement.

Manish is passionate about digital transformation, analytics and automation and is often invited to speak on BPO, Shared Services, Customer Experience and Customer Engagement. His expertise and insights is sought after by clients, IT and technology professionals, the media and other industry influencers.

Hailing from Bantwal, Umashankar, An Engineering graduate from UVCE, Bangalore, has been in the enterprise IT infrastructure management space for more than 25 years. Before starting VIS in 2011, He was heading the service delivery at Avaya global connect. He has vast understanding of how operations, finance and logistics work which make him a problem solver across the breadth of the organization.

Anil Chawla is a digital transformation evangelist, who is driven by relationships to deliver excellence in customer engagement and experience.

He is a highly respected business leader in the industry with over two decades of experience in business transformation, strategic planning, sales execution, pre-sales, technical consulting partner engagement and customer engagement.

Since the start of his journey with Verint in 2012, Anil has delivered sustained revenue growth and has consistently exceeded organizational expectations. With responsibilities to achieve revenue, profitability and market share, under his leadership, Verint is now the strategic partner for several South Asian organizations across key verticals like Enterprise, BPO, BFSI, Telecom, Retail, shared service centers and citizen services.

Anil is an empathetic leader who is endorsed by his peers for steering Customer Experience (CX) outcomes, operational efficiencies through AI & Analytics driven Automation.

Atul Gupta is a technology enthusiast with a proven track record of driving innovation and growth. With over 15 years of experience in the tech industry, Atul has successfully led and scaled multiple projects, leveraging his expertise in AI, and machine learning. Atul’s dedication to pushing the boundaries of technology and delivering impactful solutions has earned him recognition as a dynamic leader in the industry.