Facilitate timely action with optimal usability
Voice Survey is user-friendly. Building a survey is simple — select a template, add your questions, or choose from a question library.
The solution allows you to set rules to trigger alerts that send context-rich information to the right person at the right time. Links to recordings enable you to drill down to specific calls for deeper insights, helping you close the loop on interactions, initiate agent training, or restructure teams to meet demand.
The solution offers extensive, real-time reporting, aligning data access with your organizational hierarchy for fast, secure visibility and analysis. Reports are easy to create and email directly from the interface for a timely response.
