Voice Survey
Capture and analyze in-the-moment customer feedback via your IVR .
Capture Key Information and Analytics with Surveys
Verint Voice Survey delivers brief, context-sensitive voice surveys via IVR following an agent interaction. It captures key customer information and offers comprehensive analytics to assess the effectiveness of your people, products, and processes. The insights enable you to take decisive actions for tangible business benefits.
Surveys are customizable based on your business rules, allowing customers to share their thoughts in their own words and enabling companies to elevate CX delivery.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Move Beyond Sampling to Capture Meaningful Data
Engage customers using intelligent, context-based, timely surveys to improve response rates compared to traditional, one-size-fits-all questionnaires.
Voice survey helps you to capture more meaningful data than sampling – even with large numbers of customers across multiple sites.
Get a better understanding of the customer experience through comprehensive analytics and reporting and act in real-time to improve agent performance and engagement, as well as customer loyalty and satisfaction.
Facilitate Timely Action with Optimal Usability
Voice Survey is user-friendly. Building a survey is simple — select a template, add your questions, or choose from a question library.
The solution allows you to set rules to trigger alerts that send context-rich information to the right person at the right time. Links to recordings enable you to drill down to specific calls for deeper insights, helping you close the loop on interactions, initiate agent training, or restructure teams to meet demand.
The solution offers extensive, real-time reporting, aligning data access with your organizational hierarchy for fast, secure visibility and analysis. Reports are easy to create and email directly from the interface for a timely response.
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