Outsourcing Firm ibex Attracts and Retains Top Talent with Verint

ibex elevates quality and accelerates speed-to-hire with Verint solutions

The Results

  • Reduced applicant review hours by 40%

  • Improved speed and ease to conduct more than 2,000 candidate assessments monthly

  • Lowered contact center turnover via a data driven HR journey

ibex logo

Opportunity: Help elevate candidate quality and accelerate speed-to-hire

ibex leverages its diverse global team of more than 35,000 employees together with industry-leading technology to manage nearly 200 million critical customer interactions annually, adding over $2.2 billion in lifetime customer revenue each year and driving a truly differentiated customer experience for its valued clients.

The contact center industry has a high turnover rate, which was exacerbated during the Great Resignation. As a result, ibex had to engage three to four times as many applicants to hit its hiring targets across the globe. To ramp up its candidate acquisition strategy, ibex put in place an intelligent interviewing approach for candidate screening and skills assessment. The goal was to help elevate candidate quality and accelerate speed-to-hire.

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