Verint Intelligent Virtual Assistant (IVA)
Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.
Performances commerciales des clients de Verint obtenues grâce à l’IA
$10.5M Saved
Économies pour l’entreprise de télécommunications grâce à la réduction de plus de 50 % des appels, 3,5 millions d’interactions annuelles.
10 M$ économisés
Économies des banques américaines grâce à une réduction de 80 % par l’IA sur les canaux numériques.
Drive AI business outcomes with Verint IVA, now
Deliver personalized, self-service customer experiences with Verint IVA Voice
Low effort deployment. Immediate outcomes.
Discover How AI is Changing Self-Service
Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.
Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.
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Drive AI business outcomes now with Verint specialized bots
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Smart Transfer Bot
From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step – based on context gathered from multiple sources in real time – so the right outcome is delivered for any interaction (i.e. a callback, an SMS, live chat etc.). Transferring interactions with full context reduces each assisted service call by one minute and can increase agent capacity by 20%.
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Intent Discovery Bot
The Verint Intent Discovery Bot puts AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more — the bot immediately helps to improve CX automation.
Verint est classé comme leader dans le rapport Intelliview sur l’IA conversationnelle d’Opus Research
Dans l’étude Opus Research 2023 Conversational AI Intelliview et le guide des décideurs sur les assistants intelligents d’entreprise, la solution Intelligent Virtual Assistant (IVA)™ de Verint® a obtenu les meilleures notes et est positionnée comme le leader en termes de complétude du produit, de flexibilité et de potentiel stratégique parmi les autres fournisseurs évalués.
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Verint IVA delivers differentiated capabilities
Rapid deployment across channels on an enterprise scale
- Verint IVA delivers a low-code bot orchestration and management environment to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.
- Easily create non-linear and multi-intent conversations, identify high value intents, train AI models, and author responses in conversational flows, all of which can be further customized with a pro-code option.
Built on years of domain-specific and industry data
- The latest AI models are trained on decades of rich customer engagement data, ensuring brands can deliver automated, industry-specific experiences from day one.
- Verint IVA offers pre-packaged, industry specific NLU models to jump start your IVA efforts. Backed by a world-class dataset, these models detect highly accurate end user intentions and extract entities to generate personalized, intelligent responses.
Future-proofed investment through an LLM agnostic approach
- Incorporates commercial and third-party models, including generative AI and large language models (LLMs) so you can test and fine-tune bots in a unified environment.
- NLU and AI models are also continuously trained on a brand’s unique, new customer engagement data sets to discover emerging intents and drive up-to-the-minute CX automation opportunities.
Continuous improvement to virtual assistant performance
- Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
- Helps conversation designers see the entire user journey and behavior, usage and containment metrics, intent identification and failed tasks to provide visibility into areas of improvement.
Solutions powered by Verint IVA
Channel Automation
Unifiez les interactions clients à travers la téléphonie et les canaux numériques dans un espace de travail unique pour l’ensemble des agents afin de favoriser des conversations cohérentes, tirer parti de l’automatisation et déployer le personnel de manière flexible, le tout avec moins de ressources et moins de charge de travail.
Recommended Verint IVA resources
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See the power of Verint IVA today
Verint IVA drives real business results and delivers better customer experiences for enterprises across industries.
Merci
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