Verint Community Use Case: Forum Software

We offer multiple configurations for your forums, each suited to the specific needs of your organization. Verint Community combines discussion forums, question and answer forums, blogs and private messaging to help integrate a service to help you execute.

Discussion forums are the most popular Verint Community applications, as they allow your organization to create a dialogue between customers, facilitating self-resolution of customer issues.

An extension of the standard discussion forums is our question and answer forum, which provides a workflow around a Q&A format. Through our built–in question and answer forum, Verint Community allows customers to ask questions as a digital authority, with your brand having the ability to answer and identify ‘suggested answers’ and ‘accepted answers’.

Similar to our discussion forum, the question and answer forums have the interactive nature that allows the digital platform to create user-generated content, whilst giving your customers a hub to deliver official, authorized problem-solving solutions.