Take Action with Verint Voice of the Customer

Mobilize insights in real-time to improve customer conversions and identify opportunities to embed CX automation into workflows.

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Resolve Customer Struggles in Real-Time

The Struggle Detection Bot and the Digital Containment Bot operate seamlessly to identify and resolve user challenges in real time, providing tailored support for elevated customer engagement. Whether on your website or mobile app, the bots ensure swift issue resolution, minimizing the need for additional customer service interventions. Leveraging the power of behavioral data and AI, these bots reshape your customer experience by optimizing web containment and reducing support costs.

Inform Your Agent Coaching

Drill down from customer feedback into specific call recordings, digital interactions or even web and mobile sessions for further analysis and inform bespoke agent coaching that will improve the effectiveness of your customer experience.

Learn More About Verint Interaction Analytics

Verint reconnu comme leader VoC

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.

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Rapport d’analyste sur le classement des leaders IDC - vignette

Predictive Modeling for Customer Behavior

Add advanced visibility and deeper insights into your CX strategy by drilling down into trends and identifying areas for improvement. Verint uses predictive modeling to connect customer experiences to business outcomes for rich and reliable insights that enable you to make powerful CX decisions that drive growth.

Learn About Verint Predictive Modeling

Engage Customers at Scale with Verint Channel Automation

Use the actionable insights from Verint Voice of the Customer to optimize your omnichannel CX with Verint Channel Automation.

Empower your customers and agents with seamless cross-channel experiences that reduce average handle time and support costs while improving customer satisfaction and retention.

From a single solution, you can deliver seamless customer experiences across WhatsApp, Facebook Messenger, Twitter DM, Email, and Live Chat with built-in automation to handle common customer inquiries and reduce your support costs.

Get Started with Verint Channel Automation

Listen, analyze and act with Verint Voice of the Customer

Verint Voice of the Customer
Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) Solutions – to increase customer loyalty and business performance.
Écoutez partout
Move beyond traditional survey management by listening to every customer touch point on every channel to create a powerful omnichannel customer feedback program.
Analyser en profondeur
Develop a deeper understanding of your customer behavior to drive better business decision-making and elevate your customer experience delivery.
Web et mobile
Quickly identify and act on customer feedback and issues across your digital channels. Improve conversions and deliver exceptional CX.
Experience Management – FedRAMP Edition
Deliver great citizen experiences with Verint Experience Management – FedRAMP Edition
Digital Behavior Analytics
Prioritize actions to optimize your CX based on real customer behavior on digital channels.
Predictive Modeling
Predictive Modeling can automatically capture and measure feedback from every touchpoint, interaction, and format and consolidate it in a single place.

Enseignements de Voice of the Customer

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante
Téléchargez l’eBook, Quel est le niveau de maturité de vos expériences numériques ? Un guide étape par étape pour une expérience client intégrée et percutante, et commencez...
Ebook
rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données
rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données
Étude de cas

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

Téléchargez l’eBook, Quel est le niveau de maturité de vos expériences numériques ? Un guide étape par étape pour une expérience client intégrée et percutante, et commencez...

Ebook

Merci

Merci de votre demande. Un membre de l’équipe Verint vous contactera sous peu.

Take Action with Verint Voice of the Customer

Resolve Customer Struggles in Real-Time

Inform Your Agent Coaching

Verint reconnu comme leader VoC

Predictive Modeling for Customer Behavior

Engage Customers at Scale with Verint Channel Automation

Listen, analyze and act with Verint Voice of the Customer

Verint Voice of the Customer

Écoutez partout

Analyser en profondeur

Web et mobile

Experience Management – FedRAMP Edition

Digital Behavior Analytics

Predictive Modeling

Enseignements de Voice of the Customer

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

Contact Us About Verint Voice of the Customer

Merci