Cloud Workforce Engagement Solutions for Small and Medium Businesses (SMB)

Elevate CX and improve operational costs with solutions designed specifically for organizations your size.

Sophisticated simplicity. Built for you.

Verint workforce engagement solutions for small and medium-sized businesses (SMB) are easy to install and easy to use. But don’t confuse this simplicity with a lack of capability. Our robust solutions give you all the capabilities you need to reduce costs and improve the customer experience in your contact center.

With a rapid cloud deployment and low total cost of ownership, Verint offers robust solutions for workforce engagement. For example, Verint Workforce Management Professional for specifically designed for small to mid-sized contact centers and incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources.

Build an Employee Engagement Strategy in Uncertain Times

Meet your customers where they are

With the acceleration of digital channels, it’s critical to meet your customers where they are. With Verint Workforce Engagement, you can:

Forecast and schedule staff across all communication channels, even with limited resources
Provide consistent, high-quality service on both traditional and digital channels
Assess your quality of service on interactions across channels

woman holding phone while drinking coffee

Solutions for Your Small or Medium Sized Business

Verint Workforce Management (WFM) Professional
Enhance your employee and customer experience with superior forecasting and scheduling.
Workforce Management Essentials
Affordable, feature-rich contact center software solution designed to optimize employee forecasting and scheduling.
Verint Performance Management
Business Intelligence at your fingertips to make better and faster decisions.
Verint Quality Management
Improve customer experience, boost productivity and unlock additional sales opportunities.

Retain, empower, and support your employees

It’s harder than ever to find and keep talent, and the cost and effort to retrain new employees can be too much to afford. This is especially true for small and mid-sized organizations who are fighting with much larger brands for talent.

Keep your employees engaged and empowered with modern tools for an optimal employee experience:

Flexible scheduling for in-office, remote or hybrid
Seamless integration to common CRM systems
Adherence to track agents are doing the right work at the right time

Team meeting standing pointing at paperwork

Improve visibility as your workplace changes

The transition to work-from-anywhere has come with both benefits and challenges. While many employees appreciate the flexibility of remote work, supervisors have less visibility to see how employees are doing.

Verint solutions are built for the new way we work, with features including:

Adherence tracking to make sure employees are doing the right work at the right time
Rich quality management to analyze interactions across channels
Voice and screen recording of interactions as well as live monitoring
Ability to track compliance to policies and procedures

From spreadsheets to the cloud

If you want to make a real impact in delivering quality service at a lower cost, it’s time to move beyond spreadsheets. But that doesn’t mean embarking on a complicated IT project. With workforce engagement in the Verint cloud, businesses your size can leverage solutions uniquely suited to help you with: