Queue Management Software
Create a better waiting experience by giving customers real-time data on their expected wait times with our digital queue management software solution.
Top Luxury Retail Tactics to Create Personalized Experiences
With the luxury sector experiencing slower growth, retailers simply can’t afford to overlook changes in customer expectations.
Brands that can design personalized in-store experiences and integrate digital and physical channels to empower their store team with valuable customer insights will take the lead this year. Explore how you can best use these tactics to provide an exceptional CX and drive sales to your brand.
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Drive better service with digital queue management applications
What is Verint Queue Management?
3 ways to make access to services easier for university students
Rethink how your student services hubs work by creating a centralized digital platform and an informed waiting experience for your students. Read our latest executive perspective on how Verint Appointment Booking and Queue Management applications can help your university support more students faster, improve efficiencies, and elevate the student experience.
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Main Benefits
Manage Customer Expectations
Enhance Customer Experience and Loyalty
Increase Sales
Gain Real-time Insights
Manage Customer Expectations
Enhance Customer Experience and Loyalty
In busy locations, it can be difficult for employees to know who is next in line or estimate how long a wait it will be when asked by customers. It creates unnecessary stress for employees and customers, and unbalanced service hours for your team.
With digital waitlists, you can match your customers with the right associate. With Verint Queue Management, you can ensure customers are waited on in the right order and help your employees use their time more efficiently. To help you offer personalized service, the software captures customer data based on which you can assign the staff member with the right skillset to wait on your customers.
Learn how a top 5 U.S. bank enhanced customer experience by reducing customer wait time in selected branches by 51 percent and by 83 percent overall.
Increase Sales
Improve one-on-one time with customers with Verint Queue Management. Greet and get customers checked into a digital waitlist for available walk-in services upon arrival through:
- Your host or greeter
- A self-service tablet or kiosk
- A QR code
Send automated updates and notifications to customers in the virtual queue about their queue position and anticipated time of service, allowing them to browse or run an errand as they are secure in their position in the virtual line.
Gain Real-time Insights
Use the valuable insights captured in the queue management process to continually improve your ability to manage traffic and drive service delivery and sales. The out-of-the-box and customizable dashboards can help you better understand your queue management operations with valuable data on:
- Why your customers visit.
- How long they wait.
- Arrival patterns.
- The amount of time it takes for them to be served.
- Outcome of the interaction.
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“There has been a reduction in the number of walkouts. More customers are now willing to wait because we can give them accurate waiting times.”
Tailor Queue Management to best fit your needs
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Customer case studies
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Frequently asked questions about Queue Management
With queue management applications, companies can manage customer expectations by creating informed virtual waitlists and calmer waiting experiences. It enables businesses to reduce walkouts, increase sales, and enhance the customer experience.
Today 85 percent of customers will leave a location if they must wait for service. Organizations need ways to retain traffic and accelerate time to service. Implementing queue management software can help solve this challenge.
Online queue management replaces physical lines in front of locations by allowing customers to join a virtual waitlist for available walk-in services. Customers in the virtual line get automated updates and notifications, so they can see their queue position and anticipated time of service in real time.
Queue Management applications can help organizations:
- Proactively manage customer expectations.
- Understand actual customer arrival patterns.
- Deliver better customer service.
- Increase sales and customer satisfaction.
Contact us about Verint Queue Management today!
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