Webinar

Preparing for the Future of WFM in 2025

Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce management (WFM) must evolve to support remote work, activity-based workspaces, and the integration of omni-channel operations. In this webinar, we will discuss issues such as:

  • Having a holistic, omni-channel view and how the increase of one channel impacts the others.
  • Expanding employee self-service options beyond schedule adjustments to include wellness breaks and additional benefits.
  • Providing all employees with equal access to the tools they need to succeed, regardless of whether they work remotely or in the office.

Register now and watch the on-demand webinar to discover how to break free from the constraints of traditional WFM and unlock greater efficiency.

Speaker

Trudy Cannon

Trudy Cannon
Senior Director – GTM Strategy, Workforce Engagement Management Solutions
Verint

Watch Now

*Indicates a required field

If we know of you from our business directory we will prepopulate the form for you.

Registration is subject to Event Terms.
Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Preparing for the Future of WFM in 2025. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.