Qualfon Enhances Employee and Customer Experience with Verint Workforce Management and MyVerint App

Qualfon (LinkedIn) is a person-focused business providing contact center services, integrated marketing solutions, big data analytics, and back-office processing to help Fortune 500 and multinational companies turn their customer relationships into increased revenue.

Emily Braik, Vice President of Workforce Management at Qualfon, shares how the organization turned to best-of-breed Verint Workforce Management to help it increase CX automation and, as a result, achieved greater efficiency in its day-to-day operations, increased agent capacity, and elevated customer experience.

Further, hear how the combination of Verint Workforce Management and MyVerint App is enabling Qualfon to provide its agents with flexible schedules to elevate employee experience, resulting in an almost 2% reduction in no-call, no-shows and a 17% reduction in the amount of time real time analysts perform daily busy work.