One Workforce pour éliminer les disparités de capacité en matière d’engagement

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

Chaque interaction avec un client est le reflet direct de votre organisation et de votre marque. Par conséquent, garantir que chaque interaction soit de la meilleure qualité possible et de la plus grande homogénéité est essentiel pour réussir.

Verint Quality Monitoring Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a Total Quality and Compliance program across all work performed by human and bots.

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

Et si vous pouviez prédire quels candidats seraient performants et les intégrer rapidement ? Verint Intelligent Interviewing permet un filtrage automatisé des candidats pour accélérer le processus de recrutement. Cependant, l’approche One Workforce va au-delà de l’objectif traditionnel de Workforce Management, qui consiste à avoir les bonnes personnes au bon endroit et au bon moment. Elle vous permet d’avoir les bonnes personnes avec les bonnes caractéristiques disponibles au bon moment et au bon endroit.

Verint Da Vinci AI et Analytics active des informations et automatisent des expériences dans l’ensemble de votre entreprise. Verint Da Vinci transforme l’IA de la plateforme Verint en informations et actions.

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.