Speech Analytics

Get more insights out of every interaction with the most-used and highest-rated speech analytics software on the market

AI Business Outcomes with Verint Speech Analytics

$3M In Revenue
Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months.
10% Increase In Agent Capacity
Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.

Customer Success Stories

Lower costs and improve CX with Speech Analytics

As part of the Verint Open Platform, this enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization.

With Speech Analytics, you can:

Enhance contact center performance
Supercharge customer experience (CX)
Reduce customer churn

Speech Analytics is part of Verint Business Analytics Suite — a comprehensive set of analytics applications that enable the generation of insights and business outcomes from rich interaction data.

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verint workforce engagement speech analytics screenshot

Unrivaled comprehension accuracy

Powered by Verint Exact Transcription Bot, this speech analytics solution can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions.

Comprehensive analysis includes:

AI-driven conversational themes
Push-button root cause analysis
Emerging trends on categories and unlimited terms
Sentiment analysis and core on every interaction
Visual map of every call
Automated KPI calculations and more

Verint speech to text transcription bot continuously improving accuracy graphic

Supercharge Analyst Capacity with Genie Bot

Analyzing unstructured phone conversations takes time, creating a bottleneck to find the insights your business needs. Verint Genie Bot uses AI to break through this bottleneck and dramatically speed time to insights. The Genie Bot leverages generative AI to give analysts the power to ask questions about their unstructured data for immediate insights. The bot uses the specific subset of calls you are interested in so your insights are highly relevant, and because it’s embedded in Verint Speech Analytics, users can easily bring up individual calls for analysis to quickly validate the GenAI insights.

AI Business Outcomes With Verint Genie Bot

$5 Million in additional revenue
A UK financial services company used Genie Bot to identify and resolve process inefficiencies in loan applications
$2 Million saved due to increased agent capacity
An energy supplier used Genie Bot to identify processes to increase self-service and agent capacity

Industry analyst reports

“Verint is a leader with high scores for reliability, satisfaction, and has the most conversational analytics customers among vendors evaluated. ”

DMG Consulting, Conversation Analytics for the Digital Era 2024/2025
“Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. Its open and modular infrastructure is a boon for companies seeking the platform’s capabilities.”

Frost & Sullivan, Frost Radar: VOC Analytics, Sept 2024
“Verint’s CI solutions are built to increase CX Automation by leveraging an open platform, utilizing AI and generative AI models to constantly improve based on a vast database of CI interactions.”

Opus Research, Conversational Intelligence Intelliview, April 2024

AI-powered bots working for you

Sentiment Bot
Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions.
With the Sentiment Bot you can:
Elevate CX by identifying and addressing pain points to improve customer satisfaction.
Reduce Churn Rates by detecting early signs of dissatisfaction and then taking action to retain customers.
Improve Agent Performance and reduce Employee Turnover by providing feedback and training to employees in areas identified by sentiment score.
Sentiment Bot is embedded into the workflows of Verint Speech Analytics, Text Analytics, Exact Transcription Bot, and Quality Bot, and automatically posts sentiment scores to the Engagement Data Hub. Users can then view and analyze sentiment using the built-in dashboards in the Data Insights Bot.

Key features

Unified visual player
See combined insights about your interactions in one screen, including call transcript, emotions, topics, screen recording, tags, and QA evaluations.
Accurate transcription
Industry-leading transcription accuracy of 100% of calls. Powered by Verint Da Vinci AI, the transcription produces over 90% comprehension accuracy
Improve operational efficiency
Reduce average handle time, silence time, holds and transfers by identifying process inefficiencies, knowledge gaps, technical failures, and more.
Reveal occurrences of non-compliance
Analyze 100% of calls to spot every occurrence of non-compliance, avoiding potential fines and penalties.
Improve the customer experience
Use automated sentiment analysis to identify warning trends impacting customer experience and proactively identify coaching opportunities, improving CSAT and NPS.

Speech Analytics in action

HomeServe UK is a leading home assistance and home efficiency provider. With more than 1.4 million customers across the UK, HomeServe handles in excess of four million customer interactions a year across its telephony and digital channels. Thanks to Verint Speech Analytics and the Verint Open CCaaS Platform, HomeServe has realized significant process improvements along with more than £5 million of efficiency savings identified over six years all while delivering exceptional customer experience.

Read the Success Story

“Verint Speech Analytics is wonderful to get a more accurate view of how agents are performing across the company in specific areas. It also is a wonderful tool to help pinpoint areas of concern that need more attention and possible coaching opportunities.”
Read More
Radine Ruiz Data Entry, Evicore

Understand what’s driving customer sentiment across channels

Today’s customers expect to be able to interact with you, when they want, via voice or text channels – or a combination of the two. Are you able to get a complete picture of what’s driving customer sentiment across both your voice and text channels? Discover how Verint Interaction Analytics lets you capture the full range of insights hidden in the vast volume of these rich customer interactions — connecting sentiment, categories, and alerts from siloed systems and delivering unified insights.

Discover How to Drive Actions That Matter

Enhance Financial Compliance with Communications Profiling and Data Insights

To meet the specialized compliance needs of financial trading rooms and other financial services environments, Verint also offers multi-lingual speech recognition and transcription capabilities, voice analytics, and best-in-class communications surveillance features pre-trained for the financial markets.

Verint Financial Compliance Communications Profiling and Data Insights can search, transcribe, and analyze 100% of calls and surface those containing suspicious words or phrases – all powered by artificial intelligence.

This offering can help compliance officers in financial firms make sense of jargon-heavy trader conversations and reliably reconstruct the chain of events of a transaction.

Read the Datasheet

Stay up-to-date with our free online marketplace

At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. Now, the Verint Analytics Marketplace gives you immediate access to these innovations.

All Verint Speech Analytics and Text Analytics customers have complimentary access to the online marketplace, which contains new reports and categories, updated on a regular basis.

With the marketplace, you can easily download and use the latest updates to keep your system up to date.

Visit the Analytics Marketplace

Featured Speech Analytics resources

AXA Reduces Average Handle Time by 20%+ Using Modern, Connected Verint Open Platform
Discover how AXA transformed its retail business customer journey with Verint Open Platform and best-of-breed engagement solutions.
Case Study
Best-of-Breed Verint CX Automation Helps VyStar Credit Union Boost Member Experience
With Verint Speech Analytics and Verint Voice Survey, VyStar, the second largest credit union in Florida, tracks and measures...
Case Study
Latin American Insurance Giant, Bradesco, Realizes Major Cost and Quality Improvements with Verint Speech Analytics
Bradesco selected Verint Speech Analytics as part of a four-year effort to transform its contact center.
Case Study

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Speech Analytics

AI Business Outcomes with Verint Speech Analytics

$3M In Revenue

10% Increase In Agent Capacity

Lower costs and improve CX with Speech Analytics

Unrivaled comprehension accuracy

Supercharge Analyst Capacity with Genie Bot

AI Business Outcomes With Verint Genie Bot

Industry analyst reports

AI-powered bots working for you

Sentiment Bot

Genie Bot

Exact Transcription Bot

PII Redaction Bot

Key features

Unified visual player

Accurate transcription

Improve operational efficiency

Reveal occurrences of non-compliance

Improve the customer experience

Speech Analytics in action

Understand what’s driving customer sentiment across channels

Enhance Financial Compliance with Communications Profiling and Data Insights

Stay up-to-date with our free online marketplace

Featured Speech Analytics resources

AXA Reduces Average Handle Time by 20%+ Using Modern, Connected Verint Open Platform

Best-of-Breed Verint CX Automation Helps VyStar Credit Union Boost Member Experience

Latin American Insurance Giant, Bradesco, Realizes Major Cost and Quality Improvements with Verint Speech Analytics

AXA Reduces Average Handle Time by 20%+ Using Modern, Connected Verint Open Platform

Best-of-Breed Verint CX Automation Helps VyStar Credit Union Boost Member Experience

Latin American Insurance Giant, Bradesco, Realizes Major Cost and Quality Improvements with Verint Speech Analytics

Contact us about Speech Analytics today!

Thank You