Verint Enterprise Customer Experience

Get the bigger picture. Verint Enterprise CX gives you the power to quickly surface and act on insights from across the enterprise, leveraging a comprehensive view of your customers’ experiences across channels.

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Our Customers

Témoignages clients

Power great customer experiences with Verint Enterprise Customer Experience

Enable your CX leaders to make strategic decisions that improve enterprise-wide customer engagement, reduce customer effort, and enhance loyalty and revenue. Utilizing the power of the Verint Engagement Data Hub, Verint Enterprise CX truly enables data-driven operation.

Get the Bigger Picture with Verint Enterprise CX

Centre de données d’engagement Verint

Gain onsights from customer experiences and interactions all in one place. Whether that’s direct feedback through surveys, indirect and inferred data from voice and text analytics, or insights from third-party data, the centralized hub offers a unified view of all data sources.

Automated Actions

Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.

Advanced Data Visualizations

Verint Enterprise CX aggregates text, speech and survey data, along with inferred data, such as sentiment, into a single view. This creates advanced, intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.

Manage Your CX Like NASA

Discover how NASA optimizes its website experience using Verint Voice of Customer solutions, using in-the-moment user feedback across its digital touchpoints to build targeted content and improve website navigation and functionality.

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Results:

Enables gathering, analyzing and action on feedback at scale
Informs website and navigation changes for improved CX
Provides qualitative feedback to guide improved content creation

Verint reconnu comme leader VoC

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.

Lire le rapport

Rapport d’analyste sur le classement des leaders IDC - vignette

CX Automation with Verint Open Platform

With unified data and industry-leading AI at the core of Verint Open Platform, companies can connect the dots across the organization. This enables deeper data analysis, enhances CX automation and helps you to understand when, where and how to listen to your customers.

The platform approach allows you to start from anywhere. Consider which of Verint’s VoC capabilities would have the largest positive impact on your business outcomes, seamlessly integrate the data into your ecosystem, then expand at your own pace.

Voice of the Customer Solutions line-up

Écoutez partout
Move beyond traditional survey management by listening to every customer touch point on every channel to create a powerful omnichannel customer feedback program.
Analyser en profondeur
Develop a deeper understanding of your customer behavior to drive better business decision-making and elevate your customer experience delivery.
Agir
Leverage the powerful insights from Verint Voice of the Customer to take action and optimize your customer journey across every touchpoint.

Voice of the Customer insights

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante
Téléchargez l’eBook, Quel est le niveau de maturité de vos expériences numériques ? Un guide étape par étape pour une expérience client intégrée et percutante, et commencez...
Ebook
rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données
rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données
Étude de cas
IDC MarketScape : Évaluation mondiale des applications Voice of the Customer 2023-24
Avec de nombreuses solutions sur le marché, il est important de comprendre ce qui distingue les leaders du reste. Lisez...
Rapport d’analyste

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

Téléchargez l’eBook, Quel est le niveau de maturité de vos expériences numériques ? Un guide étape par étape pour une expérience client intégrée et percutante, et commencez...

Ebook

Demander une démo

Verint Enterprise Customer Experience

Our Customers

Power great customer experiences with Verint Enterprise Customer Experience

Get the Bigger Picture with Verint Enterprise CX

Centre de données d’engagement Verint

Automated Actions

Advanced Data Visualizations

Manage Your CX Like NASA

Verint reconnu comme leader VoC

CX Automation with Verint Open Platform

Voice of the Customer Solutions line-up

Écoutez partout

Analyser en profondeur

Agir

Voice of the Customer insights

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

rue21 augmente ses ventes et la satisfaction client grâce à une stratégie d’expérience client omnicanal et axée sur les données

IDC MarketScape : Évaluation mondiale des applications Voice of the Customer 2023-24

Quel est le niveau de maturité de vos expériences numériques ? Guide étape par étape pour une expérience client intégrée et percutante

Contact us about Verint Enterprise Customer Experience today!