Workforce Optimization (WFO) in Contact Centers

Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions. Empower your workforce to deliver an exceptional customer experience while also reducing costs.

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Awards and Accolades

  • Verint Wins 2019 CUSTOMER Workforce Optimization Innovation Award

  • Verint Named Winner in TMCnet CUSTOMER Magazine 2019 Contact Center Technology Award

  • Verint Wins the Silver Stevie Award for Best Customer Engagement