Thriving In Unpredictable Times

Caring for and retaining customers in challenging and uncertain times. 

man holding phone while sitting on couch

Resources

Looking to support your customers through these uncertain times? We’ve brought together a diverse selection of insightful resources to guide your organisation’s next steps through the post-pandemic landscape. Whether you’re looking to improve first contact resolution rates, reduce back office pressures and service customers’ urgent needs, better understand and help vulnerable customers, or predict customer needs, we’ve got the resources and solutions you need to help your customers and agents thrive in unpredictable times.

  • 2022 Aviva Customer Presentation Speech Vulnerable Customers with Tristan Harper

    Discover how Aviva leverage Verint Speech Analytics to identify and provide extra support to their most vulnerable customers.
    Product Demos

  • Wheatley

    As Scotland’s leading housing, care, and community regeneration group, Wheatley Group provides homes and services to over 120,000 people in central Scotland.
    Case Study

  • The Conversational Marketing Playbook

    Discover this comprehensive guide which outlines the key messaging channels to engage your customers across their lifecycle, and how to utilise these channels to perfect your approach to conversational marketing.
    White Paper
  • de-volksbank-logo

    de Volksbank

    Leading Dutch retail bank, de Volksbank, leverage Knowledge Management and Email Management to improve quality of customer service and overall customer satisfaction. They set out to enable employees in its contact centre and branch locations to provide crystal clear answers to every query, regardless of complexity.
    Case Study

2022 Aviva Customer Presentation Speech Vulnerable Customers with Tristan Harper

Discover how Aviva leverage Verint Speech Analytics to identify and provide extra support to their most vulnerable customers.
Product Demos

Wheatley

As Scotland’s leading housing, care, and community regeneration group, Wheatley Group provides homes and services to over 120,000 people in central Scotland.
Case Study

The Conversational Marketing Playbook

Discover this comprehensive guide which outlines the key messaging channels to engage your customers across their lifecycle, and how to utilise these channels to perfect your approach to conversational marketing.
White Paper
de-volksbank-logo

de Volksbank

Leading Dutch retail bank, de Volksbank, leverage Knowledge Management and Email Management to improve quality of customer service and overall customer satisfaction. They set out to enable employees in its contact centre and branch locations to provide crystal clear answers to every query, regardless of complexity.
Case Study
Woman talking on the phone

Schedule a Discovery Call

We appreciate that everyone’s schedules are different, much like everyone’s business needs. That’s why we’ve taken the hassle out of booking a workshop with our experts by making these bespoke one-to-one 25-minute calls available from now until September 9th. Simply book a slot that works for you, whether that’s right away or further ahead as part of your post-holiday plans.

Our friendly, knowledgeable experts are on hand whenever you need us, ready to guide you through the next steps and solutions to take your organisation to the next level and supercharge your customer experience.