Cloud Workforce Engagement Solutions for Small and Medium Businesses (SMB)
Elevate CX and improve operational costs with solutions designed specifically for organizations your size.
Sophisticated simplicity. Built for you.
Verint workforce engagement solutions for small and medium-sized businesses (SMB) are easy to install and easy to use. But don’t confuse this simplicity with a lack of capability. Our robust solutions give you all the capabilities you need to reduce costs and improve the customer experience in your contact center.
With a rapid cloud deployment and low total cost of ownership, Verint offers robust solutions for workforce engagement. For example, Verint Workforce Management Professional for specifically designed for small to mid-sized contact centers and incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources.
Meet your customers where they are
With the acceleration of digital channels, it’s critical to meet your customers where they are. With Verint Workforce Engagement, you can:
- Forecast and schedule staff across all communication channels, even with limited resources
- Provide consistent, high-quality service on both traditional and digital channels
- Assess your quality of service on interactions across channels
Solutions for Your Small or Medium Sized Business
Retain, empower, and support your employees
It’s harder than ever to find and keep talent, and the cost and effort to retrain new employees can be too much to afford. This is especially true for small and mid-sized organizations who are fighting with much larger brands for talent.
Keep your employees engaged and empowered with modern tools for an optimal employee experience:
- Flexible scheduling for in-office, remote or hybrid
- Seamless integration to common CRM systems
- Adherence to track agents are doing the right work at the right time
Improve visibility as your workplace changes
The transition to work-from-anywhere has come with both benefits and challenges. While many employees appreciate the flexibility of remote work, supervisors have less visibility to see how employees are doing.
Verint solutions are built for the new way we work, with features including:
- Adherence tracking to make sure employees are doing the right work at the right time
- Rich quality management to analyze interactions across channels
- Voice and screen recording of interactions as well as live monitoring
- Ability to track compliance to policies and procedures
From spreadsheets to the cloud
If you want to make a real impact in delivering quality service at a lower cost, it’s time to move beyond spreadsheets. But that doesn’t mean embarking on a complicated IT project. With workforce engagement in the Verint cloud, businesses your size can leverage solutions uniquely suited to help you with:
- Built-in security
- Rolling updates of new features
- Low IT footprint
- Scalability without additional hardware
- Quick deployment
- Low total cost of ownership
Move Beyond Workforce Optimization for SMBs
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