Continuum Global Solutions Drives Improved Outcomes in Real-Time with Verint

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Results

  • Increased agent productivity by 11% on average within first six weeks following implementation.

  • Recovered more than $3 million worth of hours of agent productivity and capacity.

  • Heightened communication, coaching, and management of remote teams.

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Featured Verint Solutions

  • Enterprise Recording

    Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.
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    Verint Quality Bots automate your quality program to save time and money, improve quality, and reduce compliance risk.
  • Speech Analytics

    Verint is proud to offer the most-used and highest-rated speech analytics software on the market. Learn how to get more insights out of every interaction.
  • Verint Coaching Bots

    With Verint Coaching Bots your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI.
  • Desktop and Process Analytics

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  • Application Triggers

    Leverage desktop application events for real-time compliance and employee guidance.

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