First Horizon Matches Staffing Requirements to Changing Customer Demand with Verint WFM Branch Solutions

Pattern

Results

  • Improved customer experience without reducing FTEs

  • Decreased staff overtime by 80 percent

  • Reduced branch open hours by 11 percent

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Featured Solutions

  • Verint Workforce Management Branch Forecaster

    Determine the right staffing levels for each branch to drive efficiencies, sales and revenue growth, and CX.
  • Workforce Management Branch Scheduler

    Automate the creation of optimized schedules for bank and credit union branches.

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