GDIT Boosts Customer Service Capabilities Through a One Workforce Approach


Results
Enabled efficient and effective handling of more than 40,000 daily interactions using combined human-IVA approach.
Reduced contact center staffing by 30% while increasing capacity, flexibility, and agility.
Shaved 20 seconds from handle time and improved speed of response.
Opportunity

Solution

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Benefits

Featured Verint Solutions
Intelligent Virtual Assistant
Delivers personalized AI-powered self-service customer experiences, while also improving contact center operations.Speech Analytics
Verint is proud to offer the most-used and highest-rated speech analytics software on the market. Learn how to get more insights out of every interaction.Enterprise Recording
Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.