The Rising Tide of Data Privacy Regulations

Helping You Stay Afloat

The new wave of privacy regulations is approaching fast. Learn more about evolving regulations and complex challenges.

While governments are moving to secure and assert privacy rights and implement data protection regulations, there is increasing customer demand for more efficient service tailored to individual needs. These differing requirements can work against one another and are the cause of a number of challenges that businesses have to face today. These include:

• The scope for conflicting processes that require proper operational oversight, to avoid compliance failures.
• There is a continuous change in the nature and extent of data that can, cannot, or must be captured and properly handled – across multiple communication channels. This makes the recording, storing, management and retrieval of such information a serious headache for IT teams and a risk to your business.
• Having to comply with a range of strict, constantly evolving regulations, across different jurisdictions. Sometimes just keeping up with the changes is a challenge itself.
• Keeping all data safe. The amount of data generated is growing exponentially. Solving the challenge of capturing, storing, archiving, classifying and searching this data is not enough – data also needs to be secured at all times.
• Regulatory compliance is a resource-hungry task that can be a heavy burden for your business – both in terms of budget and headcount.

In Need of a Strategic Compliance Partner? Verint can help you navigate to calmer waters

Verint is a trusted partner of thousands of businesses. We are at the forefront of answering new compliance challenges with a unique combination of state-of-the-art secure recording, capture and archive solutions.

No matter where you are in your compliance journey, Verint can help you — from data capture and management to automating existing regulatory processes.

• Compliance Triggers – help ensure compliance and reduce risk in your contact center.

• Verint Intelligent Call Recording – capture, analyze, securely store and easily retrieve interaction data across multiple channels.

• Desktop and Process Analytics – automate the capture and tagging of records to assist with identification, retrieval and archiving of personally identifiable data.

• Verint Encryption Management – ensure that recorded data remains encrypted at all times. Reduce the disclosure obligations under GDPR and address common requirements to protect sensitive data.

• Business Consulting – professional services can help you ensure that your Verint solutions play their part in addressing legal and compliance requirements.

Deployed in combination with Verint Encryption Management and Verint Desktop and Process Analytics, Verint Intelligent Call Recording can also facilitate compliance with Payment Card Industry – Data Security Standards (PCI-DSS) mandates.