Top 10 U.S. Retail Bank Transforms Lending Operations with Verint Operations Manager

Verint Success Story: Top 10 U.S. Retail Bank

With the best-of-breed Verint solution providing a new way of working, missed SLAs, excessive overtime, and burned-out employees are a thing of the past.

banking teller

Results:

  • 40%

    Increase in employee productivity within the first month.

  • 60%

    Improvement in SLAs, reducing turnaround times from 7 to 10 business days to 4 days or less.

  • 10%

    Reduction in headcount through attrition.

banker meeting with clients

Verint Featured Solutions

  • Operations Manager

    Leverage CX Automation in the back office to improve efficiency and ensure service and quality goals are met.
  • Desktop and Process Analytics

    Help managers improve employee productivity, quality and compliance.

Read More Customer Case Studies