Why Verint Channels & Desktop?
音声およびデジタルチャネル用の単一エージェントデスクトップ
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Unified Agent Desktop
Unify customer interactions across telephony and digital channels in a single agent workspace for better flexibility, agility, and agent capacity.
- Simplify customer engagement across all channels with a single agent experience and omnichannel workflows.
- Orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility.
- A unified view of customer interactions helps agents provide more consistent and accurate responses.
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デジタルエンゲージメントチャネル
Support seamless customer experiences across digital channels, such as Facebook Messenger, WhatsApp, X Direct Messages (formerly Twitter DM), email and live chat.
- Enhance customer loyalty by delivering personalized customer experiences on your customers channels of choice.
- AIの力を活用してデジタルチャネル全体で顧客体験を自動化し、顧客満足度を向上させ、サポートコストを削減します。
- AI-powered routing works across digital channels to ensure customers reach the right resource at the right time for improved first contact resolution.
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ベリント ボイスチャネル
テレフォニーの選択肢を完全に自由にしながら、Verint Open Platformの機能を活用してAIビジネスの成果を今すぐ実現しましょう。
- 独自のACDを保持する、独自のACDを持ち込む、または当社のネイティブVerint Voice Channelを使用する完全な柔軟性。
- Verint IVA Voiceは、AIを活用したセルフサービスを電話および音声対応チャネルで提供し、コンテインメントを少なくとも20％向上させます。
- Verint Callbackの力を音声チャネルに追加して、通話量の急増を管理し、放棄率を下げ、エージェントと顧客の体験を向上させましょう。
Discover How AI is Changing Self-Service
音声およびデジタルチャネル全体でAIビジネス成果を提供
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Verintインテリジェントバーチャルアシスタント
音声またはデジタルチャネルを通じてパーソナライズされたセルフサービス体験を提供し、顧客の問い合わせを効果的に抑制し、エージェントの負担を軽減し、AIを通じて効果を継続的に向上させます。
- Verint IVAの力を活用し、事前に構築された業界特化型の自然言語理解（NLU）モデルを使用して、一般的な顧客の問い合わせに対応します。
- There’s no need to rip and replace, you can modernize your legacy IVR with Verint IVA Voice without disruption.
- Increase self-service team capacity by automating the manual workflows that are usually required to build, manage and refine conversational flows.
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Verint Agent Copilot Bots
Automate manual micro-workflows and double your contact center agent capacity with Verint Agent Copilot Bots. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for information, we’ve got a bot for that.
- Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work.
- Smart Transfer Bot routes interactions with full context, reducing each assisted service call by about 30 seconds and can increase agent capacity by 10%.
- Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Verint ナレッジ管理
Our market-leading knowledge management provides a single source of truth for your agents and intelligent virtual assistants for stronger AI outcomes.
- Use Verint Knowledge Management with any agent desktop environment to provide agents with the contextual knowledge they need through AI-powered search to increase agent capacity.
- Improve IVA containment rates with an accurate, single source of truth that can be used to source conversational answers and increase IVA intelligence.
- Use AI-powered search to ensure agents have the right information at the right time to deliver the best possible service.
ベリントオープンプラットフォームの一部
Start Now and See Value Quickly with Verint Channels & Desktop
AIによるビジネス成果を今すぐ実現
CXオートメーションインサイト
デジタルエンゲージメントに関するFAQ
Digital engagement is the method of interacting with customers over digital channels, such as email, private messaging, and live chat to build relationships, power digital customer service, and drive customer loyalty.
Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to messaging apps, email to social media, customers have the same expectations of an effortless experience regardless of channel.
Organizations need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.
Digital engagement channels include your brand’s website, online community, social media channels, private messaging apps, email, and live chat channels.
顧客エンゲージメントはここから始まります。
業界全体でベリントのソリューションがどのように意味のあるビジネス成果をもたらしているかを学びましょう。今すぐベリントの担当者にお問い合わせください。
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