Modernize Your Voice Channel

Verint IVA Voice

Drastically improve self-service containment and increase contact center capacity by augmenting your existing IVR with a best-of-breed, AI-powered intelligent virtual assistant.

人工知能アイコン

ベリント顧客による AIビジネス成果

$10.5M Saved

A telecommunications brand achieved over 50% containment of calls, containing 3.5M interactions annually.

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Deliver a better voice experience with Bots

Smart Transfer Bot

From the moment an interaction begins, the Smart Transfer Bot – part of Verint IVA Voice – ensures the next step is the right step, whether that’s asking for a callback, making an appointment, or transferring to a live agent. If the outcome is to transfer the call to an agent, the Smart Transfer Bot gathers and delivers the self-service history and context. The result? Your agents don’t spend time getting up to speed, reducing average call time by at least 30 seconds.

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Containment Bot

Equipped with next-generation conversational AI capabilities, the Verint Containment Bot works within IVA Voice to successfully resolve customer interactions and reduce the number of conversations coming into the contact center through AI-powered self-service.

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Intent Discovery Bot

The Verint Intent Discovery Bot puts AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more — the bot immediately helps to improve CX automation.

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Discover How AI is Changing Self-Service

Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.

Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.

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図解:Verint Channel Automationが音声とデジタルを統合する方法

VerintはOpus Researchの会話型AI Intelliviewレポートでリーダーとして評価されました

In the Opus Research 2023 Conversational AI Intelliview Report and Decision Makers’ Guide to Enterprise Intelligent Assistants, Verint’s® Intelligent Virtual Assistant (IVA) solution received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among the other providers evaluated.

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opus research conversational ai intelliview