Verint’s Commitment to Our Customers

Customers for Life is our goal, our commitment, and our rallying cry. We want customers for life and we work to earn this right every day.

As the CX Automation Company, Verint helps customers discover possibilities through opportunities to grow, connect, and innovate. Our customer experience program, Customers for Life, enables customers to realize the full benefits of Verint solutions and transform the way they engage with their customers. The result is a passionate community of employees, partners, and customers who work relentlessly to discover new possibilities in Customer Engagement – both for our customers, and for your customers.

Our Customers

Verint has more than 10,000 customer across the globe of diverse industries and sizes, including 85 percent of the Fortune 100.

Explore Our Customer Success Stories

Verint Connect

Verint Connect is a private, secure online community built exclusively for Verint customers and partners. Here you can connect with others, share best practices and advice, ask questions and get answers. Verint Connect brings together the documentation, training, resources and people you need to get the most out of your Verint solutions. Together with our customers, Verint is building a continuous improvement environment.

Join Verint Connect

Verint Connect by the Numbers

20K+
20K+ members
335+
335+ Extensions in Marketplace
6,500+
6,500+ product ideas

Verint Connect Components

Resources

The Resources section of Verint Connect provides links and access to:

Product documentation and discussion groups
The latest solution collateral describing use cases, benefits, and capabilities.
Verint Academy, our learning management system, with a robust library of self-paced learning
An ideas portal where customers can submit product enhancement ideas vote on other submittals
And more.

Verint Services Catalog

Our Verint Services Catalog offers a comprehensive suite of solutions designed to maximize your organization’s success and drive value from your technology investments. Whether you are looking to optimize your existing systems, onboard new technology, or enhance your team’s expertise, we provide services to meet your evolving needs.

Partners

An area specifically designed for our partners that offers access to sales enablement tools, partner offering documentation, marketing toolkits and assets, and technical support documentation.

Marketplace

A self-service digital marketplace to help you get the most from Verint deployments. Marketplace includes solution plug-ins or extensions from Partners and Verint to enhance our cloud platform and reduce time to value. Marketplace aims to be the transaction center for value-add items to the Verint product family and it is open to everyone registered in Verint Connect.

Developer Portal

The Developer Portal is a convenient, one-stop-shop for all the APIs for your Verint solutions. It provides documentation, downloadable API References for your development projects, information on tutorials, sample code and software development kits. “Try it out” for some APIs and sandboxes are available to trial APIs. You can also subscribe to content related to the APIs and engage in developer discussions with dedicated experts.

Support

As you log in a support case, Connect automatically presents related knowledge assets that may answer your questions, eliminating the need to open a case. It also houses how-to videos answering some of the most commonly asked questions. Alerts and notifications on the products you own can also be found here. This is also the place customers submit support tickets and can view all open cases in one location.

Resources

The Resources section of Verint Connect provides links and access to:

Product documentation and discussion groups
The latest solution collateral describing use cases, benefits, and capabilities.
Verint Academy, our learning management system, with a robust library of self-paced learning
An ideas portal where customers can submit product enhancement ideas vote on other submittals
And more.

Services Catalog

Partners

Marketplace

Developer Portal

Support

Elevate Customer Advocacy Program

Elevate is Verint’s innovative customer advocacy program that enables you to raise your level of engagement with Verint and other like-minded Verint customers. It gives you a unique opportunity to network, share best practices, and even strengthen your own personal brand. As an Elevate member, you can:

Earn Recognition and Rewards – Raise your profile, earn badges and points, and redeem for some amazing rewards
Form Powerful Connections – Connect with Verint and other like-minded Verint customers to forge stronger and deeper relationships
Forge a Closer Relationship with Us – Have a direct line of communication to the Verint Elevate Advocacy Team and our business
Stay in the Know – Keep up on Verint news, blogs, educational content, and more to heighten the value of your Verint solutions.

Join Elevate Today!

elevate program screenshot on laptop screen

Engage Customer Engagement Conference

Engage is the industry’s premier Customer Engagement Conference hosted by Verint. We bring together the brightest minds in customer engagement for an amazing array of activities.

Inspirational keynote sessions delivered by industry luminaries
Breakout sessions presented by customers, experts and CX visionaries
Educational sessions to extend your knowledge
Exhibit hall with solutions from us and offerings from our partners
Awards celebration recognizing organizations like yours

Many of the presenters are actual users who share their expertise and real-world experiences to help you gain new perspectives, solve problems, swap tips and best practices, and more.

Attend Engage, the Premier Customer Engagement Event

people walking and talking at conference

Verint Professional Services

Verint supports our customers with numerous services offerings to ensure you achieve tangible business results:

Onboarding and Implementation – our Implementation and Enablement Services help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization to help improve employee adoption and performance.
Value Realization Services or VRSs help you grow in your solution knowledge and optimize solution use post-implementation, resulting in a clear path to value and increased solution adoption.
Business Consulting Services can analyze your current business environment and provide recommendations to connect data, work and experiences to create a differentiated customer experience, stronger adoption, and improve operational performance.
Managed Services allows your staff to focus on your core business, rather than on tools and technology, creating value from day one.
Verint Service Units or VSUs enables you to future proof your software implementations with the ability to pre-purchase services units that you can use throughout the year toward education, model updates, business process consulting, and more.

Learn More about Our Services Offerings

Verint Support

Verint^® Support provides world-class support for customers and partners utilizing Verint solutions. Our support offerings are designed to give easy access to peers, resources, and Verint product specialists to facilitate customer success and long-term value from Verint solutions.

Verint provides both self-service and live product support options for customers. Our self-help and support offerings are delivered as part of Verint Connect. Live support is tiered based on the maintenance plan the customer chooses, but all customers benefit from:

Product support for all severity levels during Verint business hours
New version and updates including software patches, hotfixes
24 x 7 access to Verint Connect for product documentation, patches and feature packs downloads and web ticketing
Defined incident response, issue investigation, and diagnosis.
For Verint cloud customers, access to status information on Verint cloud instance.

Learn More about Verint’s Support Offerings