AI-powered Knowledge Automation software
Verint Knowledge Automation Bot
Deliver the right knowledge at the right time with a revolutionary AI-powered approach that increases agent capacity and drives business outcomes.
AI Business Outcomes from Verint Customers
$9M Saved
A financial services firm saved $9M by reducing average call time by 20 seconds, increasing agent capacity by 7%.
Increase agent capacity by 20% with the Knowledge Automation Bot
Reduce Call Duration
The Verint Knowledge Automation Bot seamlessly connects to any content source across the enterprise delivering the right knowledge to your agents through a simple search – increasing first contact resolution.
Deploy in 30-days
For the first time ever, you can benefit from the right knowledge to your agents without having to re-build or re-write all your content. There’s no migration, re-curation, or re-architecting of existing content needed.
Increase Agent Efficiency
The bot delivers a simple agent experience – that works with any desktop – with a single search bar across all knowledge sources that removes the need for multiples searches.
Knowledge Automation Bot delivers AI outcomes, now
- Removes the need for multiples searches with a single search bar across all knowledge sources
- Uses Generative AI to summarize results, curated for the contact center, to make answers easy for agents to consume
- Improves agent efficiency with high quality answers that reduces call duration by one minute
Revolutionary AI-powered Knowledge Management
The Knowledge Automation Bot spiders content from approved sources – such as an existing knowledge base – and uses generative AI to auto-summarize an answer.
The result? Agents receive a succinct answer instead of a list of search results, decreasing average handle time and increasing agent capacity.
The answer is also presented with the original source links to provide further context to support explainable AI.
No time-consuming knowledge curation
A traditional knowledge management program often requires months of effort to collect, organize, and re-structure all your content into a unified repository. The Knowledge Automation Bot removes this effort entirely, so you can start seeing outcomes immediately. The bot spiders content from all of your approved existing content sources regardless of format. It searches for the right information and automatically formats the response into an easy to consume answer for your contact center agents.
Improving the Agent Experience: Ways to Use AI in Your Contact Center Now
A significant challenge for contact center agents today is the overwhelming amount of information they must manage, which can lead to high attrition rates and burnout.
In our latest eBook, we present practical, AI-powered solutions, including the Knowledge Automation Bot, that can improve AX, provide real-time knowledge suggestions and knowledge automation, and drive immediate business outcomes.
Download the ebookDeploy specialized bots across the enterprise with Verint Open Platform
The Verint Open Platform makes it easy to deploy specialized bots that help drive CX automation. Each bot performs one specific task, and is integrated directly into your workflows, putting AI at your fingertips.
Verint future-proofs your AI investment with an open approach that can integrate any third party or proprietary models to help you keep pace with the rapid innovation in the industry. Our AI-powered bots are continually trained on your unique engagement data to drive the best results for your business.
Learn more about Verint Specialized BotsMeet Other Verint Bots that increase agent capacity
Interaction Wrap Up Bot
Verint Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work. By removing the time agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
Verint Intelligent Virtual Assistant
Verint Intelligent Virtual Assistant helps reduce inbound interaction volume while improving CSAT by using AI to efficiently automate conversations with customers across digital and voice channels. With these bots, brands can provide personalized self-service experiences so they can resolve customer queries and identify which interactions should be escalated to a live agent.
Coaching Bot
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI.
Verint Coaching Bot provides the assistance your agents need, in real-time and based on your business priorities, so you can:
- Reduce call duration
- Increase sales conversions
- Increase customer retention
Resources related to Knowledge Automation
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FAQs for Knowledge Automation
Knowledge automation – through the process of using AI – automatically provides right knowledge at the right time to contact center agents. It automates the delivery of the right knowledge, helps identify knowledge gaps, and does not require a knowledge management migration. This increases first contact resolution rate, elevates customer experience, and reduces call duration.
It leverages the power of generative AI to automatically deliver focused answers – derived from the most relevant sources – from across your organization to your contact center agents. By automating knowledge tasks, businesses can streamline workflows, reduce manual efforts, and improve process efficiency. Knowledge automation systems ensure employees and customers receive accurate information quickly, driving better outcomes and productivity.
A knowledge automation bot is an AI-powered bot that interacts with content sources – including knowledge bases – to provide real-time information that assists contact center decision-making. These bots can help with customer service, internal queries, and process automation by delivering relevant information on demand.
The Knowledge Automation bot provides a concise, easy to read answer, even if key information is found across multiple sources – with the original text just a click away. This simple agent experience removes the need for repeat searches and works with any desktop.
- Improves agent efficiency with high quality answers that reduces call duration by one minute
- Removes the need for multiples searches with a single search bar across all knowledge sources
- Uses Generative AI to summarize results, curated for the contact center, to make answers easy for agents to consume
Across your contact center, agents spend valuable time searching for the right information. Finding an answer requires sifting through lists of search results and scanning multiple pieces of content. The result? Longer handling times and frustrated customers. The answers your agents need are buried across various content sources. You could re-organize and re-architect your knowledge – but that would take months. The Verint Knowledge Automation Bot – a revolutionary AI-powered approach – delivers the right knowledge at the right time to increase first contact resolution rate, elevate customer experience, and reduce call duration.
Contact us about Knowledge Automation today!
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