Verint Web & Mobile
Unify data across all of your digital channels, enabling you to track the entire digital customer experience and fix any issues in real-time with in-the-moment feedback.
Elevate Customer Experiences on Web & Mobile
Drive higher conversions and engagement
Unify all customer-facing digital channels, including web, mobile, and social, to drive a consistent and elevated customer experience.
Remove friction from the customer journey
Action insights in real-time to improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey.
Make impactful business decisions
Uncover the “why” behind your customers’ digital behaviors, use predictive modeling to support strategic decisions, and improve the digital experience by apapting to change faster.
Elevate CX with Verint Web & Mobile
In-the-Moment Feedback
Track customer journeys and gain invaluable real-time insights from every digital touchpoint. With flexible in-the-moment feedback, you can quickly and easily identify hot fixes and resolve issues before they result in lost revenue and impact loyalty.
Proactive Action
Leverage Verint’s intelligent digital listening engine and detect struggle in real-time, contain and resolve the conversation in-channel, and gather feedback though automated follow-up to realize significant improvement in NPS and associated revenue, a reduction in web-related calls, and increased web containment rates.
AI-Powered Predictive Modeling
Don’t just listen, uncover the “why” behind your customers’ digital behaviors using predictive modeling and journey-level insights. Use these analytics to identify and prioritize where to focus your efforts and build strategies that deliver value-driven improvements across the enterprise.
Verint Services
Leverage Verint’s in-house value-added services to increase adoption, maximize business outcomes, and benefit from greater flexibility and speed as needed.
Manage Your CX Like NASA
Discover how NASA optimizes its website experience using Verint Voice of Customer solutions, using in-the-moment user feedback across its digital touchpoints to build targeted content and improve website navigation and functionality.
Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation
Verint Web & Mobile AI-Powered Bots
Leveraging Verint Web & Mobile to detect struggle, and the Digital Containment Bot, you can seamlessly identify and resolve customers’ challenges in real-time. Whether on your website or mobile app, the bots ensure swift issue resolution, minimizing the need for additional customer service interventions. Using behavioral data and AI, these bots reshape your customer experience by optimizing web containment and reducing support costs.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Listen, analyze and act with Verint Voice of the Customer
Voice of the Customer insights
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FAQs on Digital Voice of the Customer
Digital Voice of the Customer is the process of planning, organizing, and managing all aspects of a customer’s digital experience. Getting this right is important because it helps you create a seamless and consistent experience for your customers across all channels. This can lead to increased customer satisfaction, loyalty, and ultimately, revenue.
There are many different aspects to Digital Voice of the Customer, but some of the most important include:
- Listening for deep customer insights
- Acting to close the loop on customer feedback
- Analyzing for strategic business changes
Verint solutions help businesses listen, analyze, and act on customer data to create a seamless and consistent experience across all channels.
Digital channels are more important than ever. Web, social, and mobile are a critical piece of the brand and customer journey. And with the rise of self-service, there are more actions than ever before customers wish to manage themselves. By not addressing customer experience from the lens of web and mobile, companies run the risk of:
- Lower conversion rates and fewer repeat visitors
- Losing customers to competitors
- Lower NPS or CSAT scores
Getting real value from your CX efforts is far easier when you can put customer feedback next to data about their actual behavior. If a customer says they had a bad experience with a certain tool, but never reached the page for that tool, then the contradiction could lead to confusion that can slow issue resolution and prevent urgent changes to parts of the customer journey.
Digital behavior analytics enriches CX data, allowing for deeper insights into the way customers flow through your digital experiences. On the web, this means looking at how customers interacted or tried to interact with a page and what their journey through your experience looked like to them.
Contact Us About Verint Voice of the Customer
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