Experience Management for Location

Optimize in-person experiences in real-time. CX leaders can collect, integrate, analyze, and act on customer data to improve their physical customer experience, drive revenue and increase loyalty. 

お客様成功事例

Elevate In-Person Customer Experiences

  • Deliver exceptional in-person experiences

    Use insights from voice-of-the-customer data に enable stakeholders across the organization に improve the in-person experience as part of an omnichannel strategy.

  • Make the right decisions at the right locations

    Feed real-time, store-specific feedback into day-to-day operations and tap into scorecards, leaderboards, and dashboards to drive improvements across locations and regions. 

  • Supercharge the performance of store, operations, and CRM teams

    Take advantage of predictive modeling to support strategic decisions, isolate customer interaction points to improve the brick-and-mortar experience. 

IDCリーダーランキングアナリストレポートサムネイル

Turn Every Location Into an Opportunity to Improve CX

Close the Feedback Loop

Focus on post-purchase feedback through surveys on receipts or post–transaction emails to identify and fix issues. Create and maintain listening posts to solicit feedback based on event triggers and alert stakeholders of issues in real–time. 

Gain Feedback Across the Customer Journey

Use digital feedback with geo-location capabilities to solicit store-level feedback not only from buyers, but also non-buyers. Drive increased feedback volume across multiple channels for greater insights across the customer journey.

Woman holding a tablet and making an inventory in clothes store

Unify In-Person, Digital, Marketing and Ecommerce

Take advantage of advanced insights to drive greater collaboration across digital, marketing, and ecommerce teams. Apply greater structure and consistency for CX initiatives by generating KPIs, using benchmarking, and creating outer-loop feedback systems to address CX issues at scale. 

Woman in yellow shirt shopping in a grocery store

Intergate CX Metrics from Across the Business

Seamlessly integrate data across channels and use linked CX metrics to predict customer actions. Use synthetic KPIs (such as effort scores) and tie actions directly to ROI. 

Man in a yellow sweater sits in front of a laptop
experience management retail screenshot
エクスペリエンス管理小売製品のスクリーンショット

Listen, analyze and act with Verint Voice of the Customer for Location

  • サーベイ管理

    Find deeper and more meaningful insights with proactive, in-the-moment engagement

  • Predictive Modeling

    Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints.

  • Digital Feedback with Geo-Location

    Capture customer-initiated feedback via web and mobile channels throughout the digital customer journey

顧客の声に関する洞察

  • 2023年ベリント・エクスペリエンス・インデックス：小売業

    このレポートは、購入における顧客接点の増加と、すべての顧客とのやり取りを最適化するためのCX戦略を構築するために必要なステップを詳述しています。
    調査報告書
  • rue21ロゴ

    データ駆動型のオムニチャネルCX戦略で売上と顧客満足度を向上させたrue21

    データ駆動型のオムニチャネルCX戦略で売上と顧客満足度を向上させたrue21
    成功事例
  • citizen watch logo

    Citizen Watch Taps Timely Customer Insights to Rapidly Accelerate Ecommerce Growth

    Citizen Watch Taps Timely Customer Insights to Rapidly Accelerate Ecommerce Growth
    成功事例

2023年ベリント・エクスペリエンス・インデックス：小売業

このレポートは、購入における顧客接点の増加と、すべての顧客とのやり取りを最適化するためのCX戦略を構築するために必要なステップを詳述しています。
調査報告書

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