Operations Visualizer

Trying to extend a workforce management practice to the back office can be daunting due to its complexity. A great starting point is to capture how employees are spending their time and compare this data to their schedules and expectations for time-in-production.

Verint Operations Visualizer quickly gives managers valuable insights and a structure for layering on workforce management capabilities in a way that adds value and ROI at every step.

Walking around the office to visually collect data and assess productivity is no longer feasible with remote workers, functional silos, disparate systems, and different processes.

Verint Operations Visualizer enables you to gain operational visibility and control. Real-time employee activity is captured from the desktop and translated into key performance metrics. Managers now have a data-driven, “virtual” replacement for walk-around management in back-office operations.

Having an objective, trusted data source for employee activity removes any perceived biases on a manager’s part, and creates a level playing field for all staff. Employees can feel confident they are being measured equitably on the same date and metrics as their peers.

Learn the story of an insurer who used Operations Visualizer to categorize employees and create specific managerial approaches for each employee type.

Back offices are evolving, with some organizations further along the maturity path than others. How modern are your operations?

• Paperless: Work is digitized
• Task Automation: RPA and Intelligent BPMs
• Real-time Visibility: Enable virtual walk-around management
• Productivity: Automate capacity planning and productivity measurement
• Optimization: Automate work and resource allocation, quality and process compliance

Move from real-time visibility to productivity with Verint Operations Productivity.