SPAR Solutions
SPAR Solutions’ story begins with a simple pledge: help businesses unlock their technologies’ full potential, while elevating experiences for both their employees and customers.
Why Partner With SPAR Solutions
Who we are:
SPAR Solutions is a Verint Gold partner and Global Systems Integrator with a proven track record of successful implementations worldwide. Headquartered in Atlanta, GA with a development center in Pune, India, we specialize in helping businesses derive maximum value from their technology investments.
What we do:
With 1,000+ implementations under our belt, SPAR Solutions offers a comprehensive suite of services, including implementations, upgrades, migrations, reporting solutions, and application support across various industries such as financial services, insurance, manufacturing, high-tech, telecommunications, healthcare, and retail. We work with companies ranging from mid-market to large multinational corporations, providing tailored solutions that drive efficiency and enhance productivity.
Our services:
Channel Automation and Case Management: Implement and enhance Verint’s Unified Desktop and Case Management tool to streamline customer interactions and case handling across all digital channels.
Workforce Engagement (WFE): Enhance staffing, forecasting, scheduling, training, quality monitoring, and analysis for a more efficient contact center workforce.
Knowledge Management (KM): Create a single source of truth for your organization, elevating employee and customer experiences.
Verint Communities: Facilitate communication, collaboration, and knowledge sharing with users, customers, employees, and partners, fostering deeper engagement and connection.
Other specializations:
Verint Knowledge Management Integrations: APIs, custom code, plugins, and generative AI augmentation to make knowledge contextually available in the applications where users need it, such as Microsoft Teams and Salesforce.
Intelligent Virtual Assistant (IVA): Development and deployment of virtual agents to improve customer interaction quality and efficiency.
KANA Response Email Management: Specialized services around the KANA Response Email Management application to optimize email handling and response times, as well as migration from KANA Response to Channel Automation.
Complementary solutions:
Salesforce: Integration with Salesforce CRM products.
Cloud: Scalable AWS and Azure cloud solutions.
Telephony: Expert integration with your dialer, VOIP, and telephony provider.
Why choose SPAR Solutions:
Experience: 1,000+ successful implementations across diverse industries.
Innovation: Cutting-edge solutions tailored to meet your unique needs.
Global Reach: Serving clients worldwide with dedicated teams in the US and EMEA.
Support: Training and advisory from our dedicated team of experts.
Results: Proven track record of delivering measurable business outcomes.
Partner with SPAR Solutions to elevate your customer and employee experiences. Let’s build something great together.
Verint Marketplace listings
Microsoft Teams Integration with Verint Knowledge Management
Our integration makes it simple and seamless for users to search, share knowledge, provide feedback, and suggest new content directly within Microsoft Teams chat.
Salesforce Integration with Verint Knowledge Management
Our innovative widget injects knowledge into Salesforce, enabling users to access relevant information seamlessly and contextually, significantly saving time and enhancing productivity.
Nice CXone Integration with Verint Knowledge Management
Empower contact center agents with real-time, contextual knowledge directly within the NICE CXone application. This integration boosts your team’s efficiency by delivering knowledge automatically, reducing search time, and optimizing time to resolution.
Salesforce Email to Verint Workforce Management Connector
SPAR’s proprietary product helps you ingest your email service queues from Salesforce Service Cloud for more accurate staffing and reporting in Verint WFM.
Universal Omnichannel Adapter for Verint Workforce Management
SPAR’s adapter enhances your Verint WFM by capturing data from all service desk applications and channels, including email, chat, fax, SMS, CRM case backlogs, and custom applications.