Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80 Percent of Customer Interaction Traffic
Verint IVA Automates 14 Million Voice and Digital Interactions Annually
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent Virtual Assistant (IVA).
The firm reports experiencing significant financial and operational benefits as Verint IVA handles approximately 14 million customer service interactions annually and successfully resolves approximately 80 percent of customer interactions without transferring to a human agent.
The firm initially deployed Verint IVA on their digital chat channel where they reported containment rates quickly rose to 80 percent. They subsequently added internal helpdesk channels and customer facing voice channels to the Verint IVA deployment. Today, Verint AI-powered bots embedded in Verint IVA enable the firm to increase agent capacity, expand service hours, lower operating costs, and elevate the customer experience.
“Verint IVA delivers industry leading performance across voice and digital channels. Its scalable design enables brands to start with a small and quick deployment and immediately reap the benefits of AI business outcomes,” said Heather Richards, Verint’s vice president of go-to-market strategy. “Verint IVA consistently improves its performance by using AI machine learning and the comprehensive behavioral data hub available in the Verint Open Platform.”
Verint IVA includes multiple AI-powered bots working together to achieve industry leading containment rates and is part of a large team of specialized bots available within the Verint Open Platform.
Visit Verint IVA to learn more.
Verintについて
Verint® (NASDAQ: VRNT)は、カスタマーエクスペリエンス(CX)オートメーションのリーダーです。世界で最も象徴的なブランド、フォーチュン100企業のうち80社以上を含む企業が、VerintオープンプラットフォームとAIを活用したボットのチームを使用して、企業全体で具体的なAIビジネス成果を提供しています。
Verint、The CX Automation Company™は、Great Place To Work®によって認定されたことを誇りに思います。詳細はVerint.comをご覧ください。
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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