Verint Recognized as a Leading Vendor in the 2024 CRM Industry Leader Awards

Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited as a frontrunner in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite and Workforce Engagement Management.

CRM Magazine recognizes the leading vendors who point the way forward and drive innovation with the best products and capabilities in customer service, marketing and sales. The CRM Industry Leader Award winners are determined by an expert panel made up of twelve industry analysts and consultants.

Contact Center Infrastructure: CRM states that Verint has invested heavily in its contact center platforms in the past few years, with a lot of resources dedicated to automation. Rebecca Wettemann, founder and CEO of Valoir, emphasizes Verint’s attention to customer service bots, saying they “enable customers to automate tasks and interactions intelligently with AI that reduces costs while improving customer and agent experience.”

Contact Center Interaction Analytics: CRM notes that Verint is hailed for its strong solution built on its proprietary Verint Da Vinci™ generative AI technology. This, according to Donna Fluss – president of DMG Consulting – has led to multiple purpose-built bots and, unique to Verint, its reporting environment includes an audible text-to-speech, AI-powered voice reader. Wettemann praises Verint for its breadth of functionality, noting that its “ability to analyze multiple data types – interaction, survey and workforce performance data – with Da Vinci AI and its other analytics and its open data hub means it can help customers glean the insights they need to automate interactions and improve outcomes.”

Customer Experience Suite: Fluss says that CX automation is precisely where Verint has built its market positioning. She continues that the company offers “strong workforce engagement, AI, knowledge management, analytics, conversational AI, dozens of prebuilt automations and native CRM capabilities.”

Workforce Engagement Management (WEM): Wettemann notes that Verint “has some of the most robust workforce optimization capabilities in the market and continues to invest in innovation,” pointing to its TimeFlex Bot as “a great example of leveraging AI to improve agent engagement while driving scheduling efficiencies.”

“It’s truly an honor to be acknowledged in four categories by CRM Magazine and the analysts who are experts in this industry,” says Verint’s Jasen Williams, global vice president, Corporate Marketing. “We created our open platform to deliver tangible AI business outcomes by increasing agent capacity and elevating CX. CRM’s recognition confirms our platform and bots are successfully augmenting the human workforce while increasing ROI for contact centers everywhere.”

Visit Verint Open Platform and register for Engage 2024 to learn more.

Verintについて

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint、The CX Automation Company™は、Great Place To Work^®によって認定されたことを誇りに思います。詳細はVerint.comをご覧ください。

このプレスリリースには、Verint Systems Inc.に関連する期待、予測、見解、機会、計画、戦略、信念、および同様の効果を持つ声明を含む「将来の見通しに関する記述」が含まれています。これらの将来の見通しに関する記述は、将来の業績を保証するものではなく、管理者の期待に基づいており、多くのリスク、不確実性、および仮定が含まれています。これらのいずれかが実際の結果を、将来の見通しに関する記述で表現または示唆されたものと大きく異なる原因となる可能性があります。これらのリスク要因の詳細な議論については、2024年1月31日に終了した会計年度のForm 10-Kの年次報告書およびSECに提出するその他の書類をご覧ください。このプレスリリースに含まれる将来の見通しに関する記述は、このプレスリリースの日付時点で作成されており、法律で要求される場合を除き、Verintはそれらを更新または修正する義務を負わず、実際の結果が異なる理由を提供する義務も負いません。

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