Verint Named Market Leader in 2024 Frost & Sullivan Report

Verint^® (NASDAQ: VRNT), The CX Automation Company™, today announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report.

Frost & Sullivan independently evaluated over 50 global market players, highlighting the top 13 in its Frost Radar report. The Growth Axis in the report evaluates companies based on factors like revenue and growth rates, while the Innovation Axis focuses on their research and development efforts, innovation activities and the success of these initiatives.

“Today, businesses must leverage AI to consolidate customer feedback from multiple channels and transform it into actionable insights that improve overall customer experience,” said Ankita Singh, senior industry analyst, Frost & Sullivan. “Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. The company’s ability to integrate structured and unstructured data, combined with its focus on AI-powered automation, has made it a leader in driving business outcomes that align with strategic growth objectives.”

According to the report, Verint VoC Analytics ranked highest on both the Growth Index and Innovation Index axes based on the following reasons and criteria:

• Delivering AI-Driven CX Automation: Verint’s Open Platform empowers organizations to automate customer experience (CX) across digital channels, contact centers and retail branches. Its modular, AI-powered architecture allows for quick deployment and immediate results. Key features include digital behavior analytics, predictive modeling, real-time coaching, survey management and AI-powered routing, enhancing both customer (VoC) and employee (VoE) engagement.
• Market-Leading Analytics: Verint’s AI innovations in the VoC analytics market are further reflected by key customer wins during 2024. Notably, the company secured an eight-figure deal with a major retailer and several multi-million dollar contracts with Fortune 500 and Fortune 100 companies, showcasing the effectiveness of its AI-powered solutions.

“Verint’s Open Platform provides critical insights for all enterprise users including executives, analysts, IT and data scientists. The platform is powered by the most accurate and relevant customer and employee experience data feeding the latest GenAI models to deliver real AI-driven business outcomes, now,” said Jaime Meritt, Verint’s chief product officer. “Verint’s solutions uniquely empower our customers to capitalize on the power of AI to modernize traditional survey-based VoC programs.”

Visit Verint to learn more about Verint Voice of the Customer, Behavioral Data Hub and Business Analytics. To read the report, download the Voice of Customer (VoC) Analytics, 2024 Report.

Verintについて

Verint^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.

Verint、The CX Automation Company™は、Great Place To Work^®によって認定されたことを誇りに思います。詳細はVerint.comをご覧ください。

このプレスリリースには、Verint Systems Inc.に関連する期待、予測、見解、機会、計画、戦略、信念、および同様の効果を持つ声明を含む「将来の見通しに関する記述」が含まれています。これらの将来の見通しに関する記述は、将来の業績を保証するものではなく、管理者の期待に基づいており、多くのリスク、不確実性、および仮定が含まれています。これらのいずれかが実際の結果を、将来の見通しに関する記述で表現または示唆されたものと大きく異なる原因となる可能性があります。これらのリスク要因の詳細な議論については、2024年1月31日に終了した会計年度のForm 10-Kの年次報告書およびSECに提出するその他の書類をご覧ください。このプレスリリースに含まれる将来の見通しに関する記述は、このプレスリリースの日付時点で作成されており、法律で要求される場合を除き、Verintはそれらを更新または修正する義務を負わず、実際の結果が異なる理由を提供する義務も負いません。

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