Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

May 22, 2024 —

Verint^® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents. The bank has 40,000 agents overall in their contact centers across multiple business units, and the awarded contract covers one-eighth of their workforce, with a fully negotiated option in the contract to expand. In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.

“We are pleased to be selected by one of the top five U.S. banks to modernize their contact centers. We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform” says Verint’s Dan Bodner, chairman and chief executive officer. “We look forward to working with the bank to increase adoption across their workforce and expand the use of the Verint Platform with AI-powered bots to drive significant AI business outcomes.”

Visit Verint Open Platform to learn more.

Verintについて

Verint^® (NASDAQ: VRNT)は、カスタマーエクスペリエンス（CX）オートメーションのリーダーです。世界で最も象徴的なブランド、フォーチュン100企業のうち80社以上を含む企業が、VerintオープンプラットフォームとAIを活用したボットのチームを使用して、企業全体で具体的なAIビジネス成果を提供しています。

Verint、The CX Automation Company™は、Great Place To Work^®によって認定されたことを誇りに思います。詳細はVerint.comをご覧ください。

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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