Verint for Citizen Engagement

Elevate your citizen engagement by transforming your service delivery with our cloud solutions. Leverage digital, self-service, and traditional service channels to deliver services beyond expectations. Boost efficiency and reduce costs through integrated services. Improve agent performance and employee satisfaction.

Solutions for 311 Centers
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Our Customers

Woman on the go on phone
Man walking and texting

The Challenges We Solve

  • Reduce costly, human-assisted interactions
    Automate high-volume requests and drive customer behavior to increase channel-shift.

    Minimize or eliminate follow-up calls
    Provide your citizens with automated progress updates of their requests.

    Reduce Total Cost of Ownership (TCO)
    Integrate your digital forms into your existing workflows. Avoid re-keying requests made by citizens on your self-service portal or contact center into your back-office fulfillment systems.

    Read our guide to local government channel shift

With the help of Verint for Citizen Engagement

  • 54%

    online growth

    Brisbane City Council have achieved 54% growth in their online services.

  • 400%

    increased speed of delivery.

    Hertfordshire County Council have increased their speed of service delivery by 400%.

  • 85%

    customer satisfaction

    City of Edinburgh Council have increased their customer satisfaction from 70% to 85%.

Discover our products for elevated citizen engagement

  • Case Management

    Optimize your complex customer service processes for lower costs and improved CX.
  • Knowledge Management

    Deliver the right knowledge, at the right time, to enable self-service, improve the consistency and quality of answers, and achieve compliance with regulations and company processes.
  • Workforce Optimization

    Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions. Empower your workforce to deliver an exceptional customer experience while also reducing costs.
  • Real-time Agent Assist

    Listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your customers and organization.

Learn more about how we can help you succeed