Solutions for Public Safety and Critical Infrastructure Operations

Enhance your mission-critical infrastructure while improving emergency preparedness, boosting efficiency and reducing risk.

When lives are at stake, act in a heartbeat

In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.

Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.

Interaction Recording

Public Safety Answering Points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.

Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Learn More about Recording for Public Safety

Quality Assurance for Public Safety

Move beyond reviewing only a small percentage of calls and review up to 100% of your captured interactions across all channels. Automation can help you make your quality program more than just a tick-in-the-box exercise. Technology can help you response center:

  • Monitor and auto-score 100% of the calls received by your PSAP across all channels – voice, email, chat, text-to-911, and more.
  • Increase the accuracy of the quality forms you use today or build new ones swiftly.
  • Identify employee skill gaps and auto-assign coaching when necessary.
  • Make performance reviews more objective and consistent and recognize your employees’ efforts and achievements.

Watch IWC’s Urgent Communications webinar to learn more.

Watch now

Featured Resources

  • Behind the Scenes of 911 Quality Assurance

    See how 911 response centers manage quality while dealing with challenges.
    Blog

  • What You Need to Know About Automated Quality Management for Public Safety

    Read this eBook to learn how to automate the entire response center quality process, from scoring evaluations to assigning...
    Ebook

  • Three Public Safety Answering Point Challenges That Recording Tools Can Solve

    Blog

  • Verint Recording for Public Safety

    Datasheet

Behind the Scenes of 911 Quality Assurance

See how 911 response centers manage quality while dealing with challenges.
Blog

What You Need to Know About Automated Quality Management for Public Safety

Read this eBook to learn how to automate the entire response center quality process, from scoring evaluations to assigning...
Ebook

Three Public Safety Answering Point Challenges That Recording Tools Can Solve

Blog

Verint Recording for Public Safety

Datasheet

Featured Solutions

  • Workforce Optimization

    Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions.

  • Speech Analytics

    Verint is proud to offer the most-used and highest-rated speech analytics software on the market.

  • Automated Quality Management with Verint Quality Bot

    Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk.

Reach out to Start Your Public Safety Transformation

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