ISG Research Names Verint a Leader in Customer Experience Management

The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.

In this Customer Experience Management (CXM) Buyers Guide, ISG Research assesses how well software providers address enterprise customer experience requirements including support for analytics, customer journey management, knowledge management, CRM platform support, operational resource management, and process control and optimization.

Verint is cited as an exemplary vendor for performing among the best in meeting overall product and customer experience criteria.

Read the ISG Research Buyers Guide

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Customer Experience Management

Customer Experience Management (CXM) is a relatively new category combining business applications and tools across departments that impact customer outcomes. It is a suite of applications built on a common platform that offers a complete view of customer activity. Verint is proud to be named an exemplary vendor.

“Organizations need to understand customer behaviors and customer data. These insights point the way to deploying the right solutions that will drive a better customer experience and improved business outcomes.”

Keith Dawson, Research Director, Customer Experience at ISG Research

Verint Ranks in the Top Three Overall

CXM is definitionally a suite of applications built on a common platform that facilitates an interdepartmental view of customer activity and provides mechanisms for controlling that activity. This CXM Buyers Guide evaluates software providers and products based on support for analytics, customer journey management, knowledge management, CRM platform support, operational resource management, and process control and optimization.

Verint is proud to announce that Verint Open Platform ranked in the top three in overall scoring in ISG Research’s recently published Customer Experience Management Buyers Guide.

Verint Open Platform

The open nature of Verint helps to provide capabilities no other vendor can offer:

Flexible: Keep the existing solutions that work for you, in the cloud or on premises. You don’t have to throw away your ACD or CRM just because you are switching platforms.
Modular: Pick and choose what parts of the platform you want to deploy first and see AI business outcomes now. You don’t have to go through a risky and disruptive rip-and-replace project.
Future Proof: AI is evolving at a rapid pace. Continue to use new AI models from any source so your platform will never become outdated.

Leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.

improve cx with transcription bot and call center agents

Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.