Verint Named a Leader in the New VoC IDC MarketScape Report

The need to listen to, understand and engage with customer feedback is greater than ever. 

With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment. 

Verint is proud to be recognized as a Leader by the IDC MarketScape, which we believe  reaffirms our commitment to excellence and world class VoC.

Read IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment excerpt

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.

The IDC MarketScape Found That Verint is a Mature Vendor in the VOC Market…

Verint’s Bold and Responsible Adoption

Verint has taken a proactive approach towards using AI in various VoC applications, backed up by human intelligence and skill, as well as industry specific intent sets.

  1. Leverage Verint Da Vinci AI ™ and Analytics for even more impactful VoC.
  2. Use focused bots that can be properly trained for a single purpose, mitigating adoption risk.
  3. Empower your team and build CX automation in any part of your business or across the enterprise.

The IDC MarketScape Identified a Number of Strengths of Verint in Their Assessment, Including:

  • Scalability

    “Verint has been designed for enterprise clients that have large or complex VoC programs.”

  • Open Platform and Ecosystem

    The Verint SDK allows listening posts to be embedded easily at any stage of the customer journey, and the data is then brought back to Verint for in-depth analysis, insights, and actions.” 

Find Out More About Verint VoC