A Worldwide Analysis Voice of the Customer

The IDC MarketScape Found That Verint is a Mature Vendor in the VOC Market…

Verint’s Bold and Responsible Adoption
Verint has taken a proactive approach towards using AI in various VoC applications, backed up by human intelligence and skill, as well as industry specific intent sets.
- Leverage Verint Da Vinci AI ™ and Analytics for even more impactful VoC.
- Use focused bots that can be properly trained for a single purpose, mitigating adoption risk.
- Empower your team and build CX automation in any part of your business or across the enterprise.
The IDC MarketScape Evaluates VoC Vendors

The IDC MarketScape Identified a Number of Strengths of Verint in Their Assessment, Including:
Scalability
“Verint has been designed for enterprise clients that have large or complex VoC programs.”
Open Platform and Ecosystem
“The Verint SDK allows listening posts to be embedded easily at any stage of the customer journey, and the data is then brought back to Verint for in-depth analysis, insights, and actions.”
Master Voice of the Customer

