Qualfon Increases CX Automation and Fuels Success with Verint

Qualfon (LinkedIn) is a person-focused business providing contact center services, integrated marketing solutions, big data analytics, and back-office processing to help Fortune 500 and multinational companies turn their customer relationships into increased revenue.

Eric Bigelow, Workforce & Systems Manager at Qualfon, shares how the best-of-breed Verint Workforce Management, part of Verint Open Platform, and MyVerint App enables the company to realize CX automation and outcomes quicker. With a true platform rather than just a tool, Qualfon has seen significant improvements in attendance and attrition and is well positioned to drive and achieve future success.