One Workforce でエンゲージメントキャパシティのギャップを埋めましょう

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

すべての顧客とのやり取りは、組織とブランドの直接的な反映です。したがって、すべてのやり取りが最高の品質と一貫性を持つことを確保することが、成功のために不可欠です。

Verint Quality Monitoring Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a Total Quality and Compliance program across all work performed by human and bots.

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

もし、どの候補者が成功するかを予測し、迅速に採用できるとしたらどうでしょうか？Verint Intelligent Interviewingは、自動化された候補者スクリーニングを推進し、採用プロセスを迅速化します。しかし、One Workforceアプローチは、従来のWorkforce Managementの「適切な人材を適切な場所に適切なタイミングで配置する」という目標を超えています。これにより、適切な特性を持つ人材を適切なタイミングで適切な場所に配置する能力が得られます。

Verint Da Vinci AIおよび分析は、ビジネス全体でインサイトを活性化し、体験を自動化します。Verint Da Vinciは、Verintプラットフォーム全体でAIをインサイトとアクションに高めます。

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.