Verint Enterprise Customer Experience

Unify all consumer and contact center data from every customer and employee touchpoint to develop enterprise-wide insights.

人工知能アイコン

ベリント顧客による AIビジネス成果

$37M Increase in Revenue

A retailer improved conversions and revenue by analyzing unstructured customer feedback.  

お客様成功事例

  • All Your CX Data in One Place

    Verint Engagement Data Hub brings together all customer data, in all formats, from every touchpoint across the organization.   

  • Understand Your Customers and Employees

    Use AI to elevate the experiences your business delivers by analyzing – and uncovering – deeper insights for better strategic decision making.

  • Automate the Right Actions in Real-Time

    Harness enterprise-wide insights for real-time actions that build customer loyalty and satisfaction through exceptional experiences.

Meet Customer Feedback with Real-Time Actions

Verint Engagement データハブ

Unify behavioral data from your contact center, branches and digital communication channels to build deeper insights all in one place.

Unified survey and contact center data will transform your enterprise into a data-driven organization and take in-the-moment action that elevates CX.

Close up of man on laptop

Automated Actions

Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.

The proactive approach enables you to detect and resolve struggles in real-time, improving NPS and increasing revenue.

Advanced Data Visualizations

Verint Enterprise Customer Experience aggregates text, speech and survey data, along with inferred data, into a single view.

This creates intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.

Results:

  • Enables gathering, analyzing and action on feedback at scale
  • Informs website and navigation changes for improved CX
  • Provides qualitative feedback to guide improved content creation

Better In-Person CX. Better ROI.

Collect, integrate, analyze and act on customer data to improve their physical customer experience, drive revenue and increase loyalty.  

Deliver Exceptional In-Person CX

Use insights from VOC data to improve in-person CX, as well as create better connected journeys as part of an omnichannel strategy.  

Make the Right Decisions at the Right Locations

Feed real-time, store-specific feedback into day-to-day operations and tap into easy to access analytics and data visualizations to drive improvements across locations.  

Supercharge Enterprise-Wide Performance

Use predictive modeling に isolate single customer interactions and support strategic decisions across store, operation and CRM teams to elevate CX. 

Frost Radar report cover

顧客の声に関する洞察

  • あなたのデジタル体験はどれほど成熟していますか？ 統合された効果的なCXへのステップバイステップガイド

    eBook「デジタル体験の成熟度はどのくらいですか？ 統合された効果的なCXへのステップバイステップガイド」をダウンロードして、始めましょう...
    E book
  • shoe carnival thumbnail

    Shoe Carnival Revolutionizes Customer Experience

    Hear how Shoe Carnival used Verint Digital Feedback to revolutionize its customer experience (CX) program.
    成功事例
  • デジタル顧客体験レポート2024、顧客とビジネスのCX期待の分析、顧客と競争をよりよく理解するための5つのトレンド。

    デジタル カスタマー エクスペリエンスの現状レポート 2024

    This report explores the evolving landscape of customer and business expectations, with five key trends to help you understand...
    調査報告書

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